Deputy Hotel General Manager

Recruiter:

Hospitality Hire

Job Ref:

CPT000038/AW

Date posted:

Wednesday, August 6, 2025

Location:

Johannesburg, South Africa

SUMMARY:

ððð£ð¨ð§ð¬ ððð¡ðð¥ðð ð ðð¡ðððð¥ – ð¦ðð¡ðð§ð¢ð¡ - (Hotel Experience in a similar role)
ð Corporate Hotel | Sandton, Gauteng | Full-Time | On-Site
Hotel Management Diploma essential | Min. 3–5 years’ senior operational experience in a 4- or 5-star environment 100 rooms plus| Strong financial & team leadership skills required

ðð²ð®ð±. ð¦ðµð®ð½ð². ðð¹ð²ðð®ðð².
Hospitality Hire SA is recruiting for a dynamic and experienced Deputy General Manager on behalf of a well-established corporate hotel in Sandton. This high-visibility role requires a hands-on operational leader with a passion for excellence, strong business insight, and the ability to inspire and lead cross-functional teams.
The ideal candidate is a strategic thinker with excellent leadership skills who thrives in fast-paced environments and understands how to balance guest experience, profitability, and operational consistency.

ð§ðð ð¥ð¢ðð
As Deputy General Manager, you will oversee the day-to-day operations of the hotel, support departmental performance, and ensure delivery of exceptional service standards across all areas. You will serve as second-in-command to the General Manager and step in during their absence.

POSITION INFO:
ðð²ð ð¥ð²ð¾ðð¶ð¿ð²ðºð²ð»ðð

Hospitality qualification in Hotel Management (essential)
Additional studies in Finance, Business or Management (advantageous)
3–5 years’ experience in a senior hotel operations role (Deputy GM, Ops Manager) in hotels 100 rooms plus.
Hands-on, solutions-driven leadership style with a mentoring approach
Sound knowledge of all hotel departments including Rooms, F&B and Revenue
Proven experience managing operational budgets and cost control
Excellent communication, planning, and team development abilities
Experience working with systems such as Opera, Micros, and Microsoft Office
Flexibility to work varied hours, weekends, and public holidays
South African citizenship required

ðð²ð ð¥ð²ðð½ð¼ð»ðð¶ð¯ð¶ð¹ð¶ðð¶ð²ð

Lead and support departmental managers and operations staff
Deputise in the absence of the General Manager
Ensure smooth day-to-day hotel operations and guest satisfaction
Manage performance reviews, compliance, and departmental SOPs
Monitor and manage labour and operating costs in line with budgets
Uphold brand standards across service areas and guest touchpoints
Address guest complaints professionally and drive service recovery
Foster an engaged, high-performing team culture across departments
Ensure compliance with health, safety, hygiene, and labour regulations
Drive interdepartmental coordination and operational excellence

ðªðµð ðð¼ð¶ð»?
This is a high-impact leadership opportunity in a flagship Sandton hotel. You’ll have visibility, strategic input, and the ability to influence results while developing your leadership career in a vibrant hospitality environment.

Hospitality Hire SA- Connecting top-tier hospitality professionals with South Africa’s most dynamic hotels, lodges, and lifestyle brands.

*Employment Equity candidates are encouraged to apply. Only applications who meet the minimum requirements will be contacted.

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