Design Project Lead

Recruiter:

Boardroom Appointments

Job Ref:

KZN000018/Teags

Date posted:

Tuesday, August 24, 2021

Location:

Sandton, South Africa

SUMMARY:
National financial institution is looking for a Design Project Lead to join their Gauteng team.

POSITION INFO:
Design Project Lead (DPL) manages the day-to-day execution of one or several customer design projects while guiding and developing individual team members. DPL works directly with different business stakeholders and takes ownership of the overall project and the delivery of exceptional customer experience. She/he will make an important contribution to the design work of the team and work closely with the stakeholders to ensure the project delivery meets both the customer and the business needs.

Duties and responsibilities:

Accountability: Project Management

Engage with business stakeholders to clarify the needs and requirements of the business and, jointly
with the Design director, establish a clear scope, creative brief and project plan for projects
Manage the day-to-day delivery of the design output against the plan, continuously interrogating the design quality and customer experience to deliver high-quality output in each stage of the project
Work closely together with the business and technical stakeholders to ensure the project aligns to their needs and requirements
Take ownership of the customer experience within the project and constructively challenge business and technical decisions to ensure the best possible experience for the customers
Lead the project team by aligning, managing and coaching the designers, prototype engineers, copywriters and other possible team members, supporting them in setting goals, overcoming
obstacles and delivering outstanding outcomes, while ensuring a fully unified end product
Develop and nurture relationships across teams and disciplines to promote collaboration and efficiency
Actively seek ways to measure impact of the design to the customer and business, reporting the insights to the senior management and business stakeholders

Accountability: High quality design

Create creative, innovative and high-quality design solutions to create a world-class customer experience across the projects
Give a significant contribution to the design within the project, while providing thought leadership to the overall team and business
Take ownership in applying design thinking and best practice standards in developing design options and narrowing down the final solution
Leverage insight and data, such as market analysis, customer feedback, and user research analytics to ensure that products/services/solutions are truly designed around the customer and deliver improved experience; surface and share insights to the broader team
Design scenarios, mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output
Align the design to the design standards and brand guidelines to ensure consistent experience to the customer across the company ecosystem

Accountability: Building capabilities

Coach and mentor designers in the project team and design office as a whole
Foster a team environment in which designers feel engaged and motivated
Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices
Contribute the knowledge building of the entire team by actively sharing insights and success stories; and providing feedback and ideas across different design projects

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