Desk Team Leader (Information Service Operations Centre)

SUMMARY:
The Role:

Essential function:

• Positive attitude required with excellent telephone etiquette Team player with good work ethic and attendance record Self-driven
• Get the job done
• Strong event management abilities with customer focussed
• Excelle...
  
  

  POSITION INFO:
  The Role:

  Essential function:

  • Positive attitude required with excellent telephone etiquette Team player with good work ethic and attendance record Self-driven
  • Get the job done
  • Strong event management abilities with customer focussed
  • Excellent cross team collaboration and interaction
  • Strong sense of responsibility in taking ownership of problems and seeing them through till completion.
  • Work under strict Service Level Agreements and meeting targets
  • Excellent customer satisfaction, interaction and engagement
  • To Engage with service providers for follow ups and feedback on technical queries to ensure efficient and quick turnaround times on tickets logged
  • Excellent writing skill Strong event management abilities with customer focussed
  Skills and Experience:

  Essential Qualification:

  • Minimum of 3 years management experience.
  • Tertiary Qualification or Equal Experience

  Preferred Qualification:

  • Matric
  • Tertiary Qualification or Equal Experience
  • ITIL foundation certification and or experience
  • Managing of Service Desk Experience
  • Managing a team that performs shift work
  • Report writing experience
  • Telecommunication experience

  Experience required:

  • Minimum of 3 years management experience
  • Event Management Experience
  • Multi-tasking skills
  • Telecommunication experience
  Other:

  Work environment:

  • The position is based at a client site in Midrand.

  Physical demands:

  • Managing a team that performs 24x7 shifts in Event Management

  Travel:

  • No travelling required
  
  
  

   

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