Technical Office Manager

SUMMARY:
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POSITION INFO:

Our client is seeking a high caliber, technically-minded Operations Manager to oversee office and operational functions in an industrial company. This is a pivotal leadership role designed for a decisive professional capable of managing diverse teams, supporting technical workflows, and exercising executive authority in the Director’s absence.

This is a proactive, hands-on position. The successful candidate will lead from the front, ensuring seamless integration between technical site services, sales support, and day-to-day business operations.

Key Requirements

• Sector Expertise: A proven background in Engineering, Mining, or a heavy technical industry is essential.
• Leadership Experience: Demonstrated success (5+ years) managing teams of 10+ personnel with a firm, solutions-driven approach.
• Technical Literacy: Ability to confidently guide technicians and understand the nuances of site-based engineering operations.
• Sales Competence: Previous exposure to technical sales or sales management.
• Operational Strength: Highly organised with the ability to maintain structure in a fast-paced, demanding environment.
• Executive Presence: An assertive leader comfortable making autonomous decisions and upholding company standards.

The Ideal Candidate

You are a resilient leader who thrives in engineering-driven environments. You possess the "technical shorthand" needed to earn the respect of field technicians and the commercial acumen to support a sales desk. You are looking for a role where your ability to maintain order and drive operational excellence will be directly felt.

Key Responsibilities

• Team Leadership: Direct and manage a multidisciplinary team of approximately 12 staff members, fostering accountability and professional discipline.
• Operational Oversight: Coordinate daily office functions and technical deployments, ensuring maximum efficiency and productivity.
• Technical Supervision: Oversee technician performance, monitor site attendance, and provide high-level support for complex technical challenges.
• Sales Integration: Support the technical sales team and manage overflow sales enquiries to maintain consistent revenue growth.
• Strategic Decision-Making: Act as the primary point of contact and second-in-command, stepping into the Director’s role as required.
• Performance Management: Monitor workflows, manage escalations, and ensure all project deadlines are met within a structured environment.

Remuneration & Benefits

• Competitive base salary, based on experience and technical proficiency.
• Tools of Trade: Company cell phone and laptop provided.
• Travel: Access to a company vehicle for all customer site visits.