Desktop & Technical Support

Recruiter:

Vine Recruitment

Job Ref:

CPT000357/AE

Date posted:

Tuesday, January 6, 2026

Location:

Paarl, South Africa

SUMMARY:
We are looking for a Desktop & Technical Support professional in Paarl, to provide reliable IT support to end-users and group companies. The role focuses on resolving hardware, software, and network issues while ensuring a secure and efficient IT environment.

POSITION INFO:

Key Responsibilities
Provide Tier 1–2 technical support (desktop, laptops, printers, mobile devices).
Set up and maintain workstations, software, and security updates.
Assist with basic network support (Wi-Fi, VPN, connectivity).
Support CCTV and access control systems.
Manage IT tickets, documentation, and knowledge base updates.
Support user accounts (onboarding/offboarding, access, passwords).
Assist the Group support department with technical issues and escalations.
Liaise with service providers and manage SLA performance.
Prepare weekly and monthly incident/status reports.

Requirements
Essential:
1–3 years’ experience in desktop support or help desk.
Good knowledge of Windows/macOS and Office 365.
Basic understanding of networking and IT security.
Strong troubleshooting and customer service skills.

Advantageous:
Experience with Active Directory, Microsoft 365 Admin Centre, or ticketing systems.
IT certifications (CompTIA A+, Network+).
Experience supporting remote/hybrid users.

Personal Attributes
Strong problem-solving ability
Customer-focused and service-driven
Well organised with good time management
Detail-oriented and able to work independently and in a team

Please email your CV through to with a photo, salary expectation, location and availability

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