Desktop Engineer I

SUMMARY:

We are seeking a skilled Desktop Engineer to provide technical support, troubleshoot hardware/software issues, and ensure smooth operation of user workstations. Ideal for someone with solid IT support experience and a hands-on approach to problem-solving.

 

What you’ll do:

• Remote use...
  
  

  POSITION INFO:
  

  We are seeking a skilled Desktop Engineer to provide technical support, troubleshoot hardware/software issues, and ensure smooth operation of user workstations. Ideal for someone with solid IT support experience and a hands-on approach to problem-solving.

   

  What you’ll do:

  • Remote user support to users across 125 stores (South Africa and Namibia)
  • General support of end user computing for hardware, networking, printing, application, OS and boardrooms equipment 
  • Set up and preparation of hardware for distribution to users
  • Achieve expected SLA and quality requirements and KPIs to support client contract objectives
  • Excellent verbal communication to deliver remote or telephonic support
  • Effective time and call management to support contractual objectives
  • Effective use of Call Management System and tools to effectively measure delivery of services
  • Ensure effective resolution of calls within agreed timelines at expected service quality
  • Timeous escalation to ensure resolution within agreed timelines
  • Frequent and appropriate communication with users wrt resolution progress of incidents and requests

  Your expertise:

  • 5 years of IT desktop support in a Microsoft environment

  Qualifications required:

  • Grade 12/ National Senior Certificate/ Matric
  • A+ and/or N+
  • Excellent Soft Skills
  • Pass typical recruitment checks (reference, criminal checks, etc.)
  • Qualifications preferred:
    • ITIL Foundation V3 or ITIL Foundation 4
    • Technical IT Qualification
    • MCSE
    • O365
      

  Other information applicable to the opportunity:

  • Permanent Position
  • Location: Cape Town (client-based)
  • Work environment: Remote support to retail stores and Head office users
  • Physical Demands: Sitting, Bending, Walking

  Why work for us?

  If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

  You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

  At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

  iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.

  
  
  

   

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