Desktop Support Engineer

SUMMARY:
Our client, an established and forward-thinking organisation, is seeking experienced Desktop Support Engineers to join their team on a 12-month contract. This is an exciting opportunity to play a pivotal role in enabling end-user productivity across a dynamic, operationally driven environment where technology directly supports business sustainability and growth.

The successful candidate will take ownership of resolving end-user support issues across desktop, mobile device, and audio-visual platforms, while also acting as a technical advisor on projects, services, and process improvement initiatives. Beyond day-to-day support, this role calls for a proactive professional who can champion innovation, drive standardisation across hardware and software environments, and enhance user productivity through unified communications, online learning tools, and secure, compliant technology solutions.

If you are passionate about service excellence, continuous improvement, and leveraging technology to empower people, this contract opportunity offers both impact and visibility within a critical industry.

POSITION INFO:
Requirements:

Required Minimum Education /Training

• Relevant tertiary qualification (mandatory for external candidates)
• Grade 12 with a proven track record in IT Desktop Support (minimum requirement for internal candidates)
• Valid professional international certifications:
  
  • ITIL V4 Foundation
  • MCSE (Microsoft Certified Solutions Expert)
  • CompTIA A+
  • CompTIA N+

• Minimum 5 years’ experience working within an IT environment
• Minimum 3 years’ experience in IT infrastructure technical support
• Proven exposure to:
  
  • IT hardware support
  • Software application support
  • End-user support within enterprise environments

• Strong overall IT technical capability
• Solid understanding of cybersecurity trends and technology solutions
• Good working knowledge of ISO standards and relevant IT governance frameworks
• Demonstrable technical expertise in:
  
  • Microsoft technologies
  • Cisco technologies
  • Citrix environments
• Desktop engineering skills and hands-on experience
• Broad generalist technical knowledge to bridge gaps between vendors
• Ability to guide and influence vendors to meet business and operational requirements

• Resolve user issues efficiently and comprehensively, ensuring permanent resolution wherever possible
• Address incidents proactively, prioritising business impact and service improvement rather than relying solely on SLA timelines
• Monitor trends in incidents and service requests, identifying root causes and implementing proactive remedial solutions
• Ensure full alignment with IMACD (Install, Move, Add, Change, Dispose) requirements and processes
• Administer and manage all systems in accordance with established standards, policies, and governance frameworks
• Ensure operating system and application updates are deployed consistently across all supported systems
• Collaborate with cross-functional teams across Problem Management, CMDB, and Change Management to drive continuous service improvement
• Identify inefficiencies in processes and workflows, and implement practical improvements
• Critically evaluate tasks and actions with a continuous improvement mindset
• Proactively seek innovative solutions to enhance service delivery and operational effectiveness
• Promote and drive a culture of innovation and service excellence within the team