Managed Services Engineer

SUMMARY:
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POSITION INFO:

Managed Services Engineer | Gauteng | Permanent

Build your technical career in a fast-paced managed services environment where no two days are the same. This is an opportunity for a hands-on IT professional who enjoys solving problems and supporting multiple client environments.

The Managed Services Engineer plays a key role in ensuring client systems remain stable, secure, and operational. Working within a support-driven environment, you will monitor infrastructure, respond to alerts, troubleshoot incidents, and assist with routine maintenance across various customer environments. This role requires someone who is technically curious, responsive, and able to manage multiple service requests while maintaining high standards of client communication.

You will work closely with senior engineers and the wider IT team to maintain service levels, resolve incidents efficiently, and contribute to continuous improvement within managed service environments.

Our client is a growing technology services provider focused on delivering reliable IT infrastructure, network, and communications support to a diverse client base. Their team is known for practical problem-solving, strong client relationships, and a collaborative working culture.

What You’ll Do 
• Provide remote technical support to managed service clients
• Monitor systems, networks, and infrastructure using monitoring tools
• Respond to alerts, incidents, and service requests within agreed SLAs
• Troubleshoot issues across network, voice, and infrastructure environments
• Escalate complex technical problems to senior engineers when required
• Perform routine system health checks, updates, and preventative maintenance
• Log, track, and resolve support tickets within the service desk system
• Manage user accounts, permissions, and access requests
• Assist with device configuration and deployments
• Maintain accurate documentation of systems, troubleshooting steps, and client environments

What You Bring
• Matric or equivalent qualification
• IT Diploma, Certificate, or relevant technical qualification
• 1 to 3 years experience in a technical support or managed services environment
• Basic knowledge of networking including LAN and WAN environments
• Working knowledge of Microsoft environments and Windows desktop or server systems
• Experience using monitoring tools and ticketing systems
• Strong troubleshooting and problem-solving ability
• Good communication skills and client-focused mindset
• Ability to manage multiple support requests simultaneously

Advantageous Experience
• Exposure to managed service provider environments
• Knowledge of VoIP or unified communications platforms
• Exposure to Microsoft 365 or Azure environments
• Basic firewall or switch configuration experience

What Success Looks Like
• Client systems remain stable, monitored, and operational
• Support tickets are resolved efficiently and accurately documented
• Clients receive clear communication and responsive service
• Recurring technical issues are identified and improved through proactive support
• Service levels are consistently maintained across multiple client environments