Digital Transformation Specialist

SUMMARY:
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POSITION INFO:
Location: Johannesburg | Hybrid Employment Type: Permanent Industry: Technology | Digital Transformation | Global Logistics & Compliance Experience: Minimum 2 Years WatersEdge Solutions is partnering with an international, technology-driven business to find a talented Digital Transformation Specialist who enjoys solving problems, improving processes and finding smarter ways for businesses to operate. This is an opportunity for someone who combines strong technical understanding with commercial awareness and a genuine interest in technology. You'll work closely with business teams and developers to identify inefficiencies, improve workflows and translate business challenges into practical technology solutions. The ideal candidate is analytical, curious and confident enough to challenge existing processes, ask the right questions and take ownership of improvements that make a measurable difference. About the Role As a Digital Transformation Specialist, you'll play an important role in helping different departments use technology more effectively. You'll work directly with business users to understand their day-to-day challenges, analyse existing processes and identify opportunities for automation, system improvements and increased productivity. A key part of your role will be translating business requirements into clear, technically sound scoping documentation that developers can use to build effective solutions. You'll act as a bridge between business stakeholders and technical teams, ensuring that development priorities are aligned with business objectives and that resources are focused on initiatives delivering meaningful value. You'll also support more complex system issues, assist with troubleshooting and help guide junior Digital Transformation team members. This is a hands-on position suited to someone who enjoys working at the intersection of business analysis, technology and process optimisation . Key Responsibilities Digital Transformation & Process Improvement Identify opportunities to improve and automate business processes across departments. Analyse existing workflows, user journeys and operational challenges. Work directly with business users to understand their requirements and pain points. Recommend technology-driven solutions that improve efficiency and productivity. Evaluate existing systems and identify opportunities to make better use of available technology. Support digital transformation initiatives that contribute to business scalability. Ensure proposed improvements align with broader business objectives. Business Analysis & Technical Scoping Gather, analyse and document business requirements. Translate business needs into clear, technically sound scoping documents for developers. Evaluate and challenge business requests to ensure they are commercially justified and technically appropriate. Assess the potential impact and value of proposed system enhancements. Collaborate with developers to clarify requirements and support effective implementation. Ensure development teams have sufficient information to deliver practical solutions. Help prioritise development requests based on business value, complexity and available resources. Systems Support & Troubleshooting Develop a strong understanding of the organisation's supporting technology systems. Investigate and troubleshoot system issues using technical and business knowledge. Assist with resolving more complex bugs and feature requests. Act as an escalation point for Digital Transformation Analysts, Salesforce Administrators and business departments. Work closely with developers to identify and resolve technical issues. Support the effective use of existing technology solutions. Data Analysis & Performance Improvement Use data analysis to support the prioritisation of system enhancements and feature development. Establish and monitor relevant Objectives and Key Results (OKRs) . Identify opportunities for improvements that positively influence business performance. Assess the effectiveness of implemented features against agreed objectives. Use logical, data-driven decision-making to recommend improvements. Adjust priorities in response to changing business needs and strategic goals. Stakeholder Engagement & Team Collaboration Build strong relationships with business users, developers and internal stakeholders. Facilitate clear communication between technical and non-technical teams. Communicate technical requirements and solutions in an accessible, professional manner. Prepare clear technical and non-technical reports. Support the onboarding and development of fellow Digital Transformation team members. Share knowledge and assist colleagues with complex requirements or system challenges. Contribute to a collaborative, solutions-focused working environment. What You'll Bring Essential Requirements A relevant tertiary qualification, such as: B.Eng. or B.Sc. in Engineering Computer Science Information Systems Another relevant technical or analytical degree Minimum 2 years of professional work experience. Strong academic record. Excellent analytical thinking and problem-solving ability. Ability to understand business processes and identify opportunities for improvement. Strong technical aptitude and confidence working with technology-driven solutions. Ability to analyse data and make logical, evidence-based decisions. Commercial awareness and the confidence to question and evaluate business requests. Excellent written communication, including technical and non-technical report writing. Strong interpersonal and stakeholder engagement skills. Ability to communicate effectively with both business users and developers. Excellent organisational and time-management skills. Ability to manage competing priorities and perform well under pressure. Confidence learning new systems, technologies and technical concepts quickly. A proactive, solutions-focused approach. Strong teamwork and leadership qualities. Genuine enthusiasm for technology, innovation and continuous improvement. We're looking for someone who can see the bigger picture, understand the technical detail and turn business challenges into practical improvements. Nice to Have Previous experience in Digital Transformation or Business Analysis. Exposure to business process automation or workflow optimisation. Experience gathering and documenting technical requirements. Familiarity with Salesforce or similar business systems. Experience working directly with software developers. Exposure to system troubleshooting and bug resolution. Experience using data analysis to prioritise development initiatives. Understanding of OKRs and performance measurement. Previous involvement in system enhancement or digital improvement projects. Experience mentoring or supporting junior team members. What's On Offer Opportunity to contribute to meaningful digital transformation initiatives within an international business. Exposure to a range of business departments, systems and technologies. Hands-on involvement in process improvement, automation and system enhancement projects. Opportunity to work closely with developers and business stakeholders. A role that combines technical problem-solving with commercial decision-making. Opportunities to broaden technical knowledge and develop leadership capabilities. A collaborative environment where new ideas and continuous improvement are valued. The chance to contribute directly to business efficiency, productivity and growth. Company Culture You'll be joining a forward-thinking business that values innovation, analytical thinking and people who are willing to challenge how things are done. The environment is collaborative and fast-moving, with a strong focus on using technology to solve real business problems. The team values individuals who take initiative, communicate clearly and approach challenges with curiosity and a practical mindset. This is particularly well suited to someone who enjoys learning, working across different teams and taking ownership of improvements that create measurable business value. Please Note: If you have not been contacted with in 10 working days, consider your application unsuccessful.