Direct Inbound Travel Specialist

Looking for a Travel Specialist with 5 years’ experience with inbound bookings for direct clients.

Experience required:

Must have at least 5 years reservations experience preferably in a tour operating environment

A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles

A good knowledge on FIT and Groups policies and procedures

Communication skills and a good command of the English language

Tourplan reservations system, added advantage

Duties will include:

Calm and professional interaction with both suppliers and travel planners, telephonically & via email

Creative and out of the box planning and designing of itineraries

Handling reservation requests either email or telephonic

Processing of reservations from quote to finalising, including reservations, invoicing and travel documents

Professional servicing of our dynamic direct guests

Proactive selling of products and services ensuring the best possible safari for the guest

Saturday duty and cell phone duty on a rotation basis

Public holiday duty and cell phone duty on a rotation basis

Shift work required on rotation basis

Backup for colleagues when they are away from the office

Expanding product knowledge through attending training sessions