Director:Business Regulation (Office of the Consumer Protection)

Desired Experience & Qualification

• Identify, devise and implement appropriate and effective measures to raise awareness of the existence of the OCP and services offered by it.
• Develop and implement consumer education and awareness programmes.
• Identify, devise and implement similar measures to raise awareness
• of consumer rights and issues.
• Provide and maintain effective and appropriate means that enable consumers to lodge their complaints and queries with the OCP.
• Ensure compliance with applicable laws such as Consumer ProtectionActandBusiness ActandCreditAct,secondhandgoods and other consumer protection legislation.
• Investigate allegations of prohibited conduct in terms of the Consumer Protection Act and the Western Cape Consumer Affairs Act.`
• Provide oversight over the Consumer Affairs Tribunal.
• Manage the formal legal proceedings instituted within the Tribunal.
• Manage the performance of the Tribunal and ensure that performance reports are submitted to the Minister

• Define and review on a continual basis the purpose, objectives, priorities and activities of the Directorate.
• Drive the Directorate’s strategic planning process.Drive the development and management of the strategic and business plan for the Directorate.
• Evaluate the performance of the Directorate on a continuing basis against pre-determined key measurable objectives and standards.
• Report to the DDG Economic Operations on a regular basis on the activitiesof the Directorateandon mattersof substantialimportance relating to operational managagement support.
• Monitor and ensure compliance with relevant legislation and prescripts in respectof adequateandappropriaterecordkeepingof the activities of the Directorate, and of the resources (people, finances and assets) employed by it.
• Foster and promote a culture of innovation within the Directorate, and the Department.
• Diligently perform all duties assigned to the post of Director.

• Participate in the recruitment of employees in the numbers and grades appropriate to ensure the achievement of the Directorate’s Business Plan.
• Motivate, train and guide employees within the Directorate, to achieve and maintain excellence in service delivery.
• Actively manage the performance, evaluation and rewarding of employees within the Directorate.
• Monitor information capacity building within the Directorate.
• Ensure involvement in the compilation of a workforce plan, a service delivery improvement programme, and an information resources plan for the Directorate.
• Promote sound labour relations within the Directorate.
• Actively manage and promote the maintenance of discipline within the Directorate.

• Manage participation in the budgeting process at Directorate level.
• Ensure the preparationof the AnnualandAdjustmentBudgets for the Directorate.
• Assume direct accountability for the efficient, economic and effective control and management of the Directorate’s budget and expenditure.
• Assume directaccountabilityfor ensuring thatthe correcttenderand procurement procedures are adhered to in respect of purchases for the Directorate.
• Assume direct accountability for ensuring contracts are managed effectively and efficiently for the Directorate.
• Ensure that all spendingis aligned with the strategic objectives of the Directorate and Department.
• Report to the Chief Financial Officer and relevant oversight role players/committees on all aspects of the Directorate’s finances.
• Assume overall accountability for the management, maintenance and safekeeping of the Directorate assets.
• Assume direct accountability for ensuring that appropriate risk management procedures are in place and adhered to for the Directorate.
• Ensure that full and proper records of the financial affairs of the Directorate are kept in accordance with any prescribed norms and standards.