End User Computing and IT Service Managemen

SUMMARY:
End User Computing and IT Service Management

POSITION INFO:
Introduction Harmony Gold Mining Company seeks a skilled End User Computing and IT Service Management Second Level Support Manager to oversee the end-to-end End User Computing environment. The role focuses on ensuring seamless delivery and support of hardware, software, and IT Service Management processes aligned with ITIL best practices while maintaining a high-quality user experience. [End User C...er Final 2 | PDF] Minimum Requirements Diploma in relevant field (NQF 5) ITIL 4 Foundation (essential) Minimum 5+ years relevant IT experience or a tertiary qualification in Information Systems Experience with: Endpoint management tools (e.g., SCCM, Intune or similar) ITSM frameworks (ITIL v3\/4) and tools (e.g., ServiceNow, Jira, ServiceDesk Plus) Hardware troubleshooting and lifecycle management Software deployment, patch management, and endpoint security Advantageous: NQF 6 tertiary qualification Mining industry experience Relevant certifications (Microsoft, VMware, Service Desk tools) Job Description Summary Lead design, deployment, and support of End User Computing solutions Manage desktops, laptops, mobile devices, and virtual desktop infrastructure Oversee ITSM processes including incident, problem, change, and asset management aligned with ITIL Drive hardware lifecycle management from procurement to disposal Coordinate software deployment, patching, and endpoint security Provide escalation support for complex issues and collaborate with service desk teams Maintain documentation, standards, and automation to improve efficiency Coordinate EUC service delivery between business, vendors, and support teams Monitor and review budget within area of responsibility