Engineer: Quality Control

 

Recruiter:

Vox Telecommunications

Job Ref:

JHB000651/PM

Date posted:

Sunday, July 4, 2021

Location:

Centurion, South Africa

Salary:

Market Related


SUMMARY:
To oversee technical handovers of services to the VTSC, ensuring that customer and business deliverables, processes and targets are met, while maintaining a productive environment for employees.

POSITION INFO:

Job Description

  • To manage and lead a team to deliver business objectives.
  • To ensure quality of technical handover of customer services to VTSC.
  • To deal with escalations from customers and senior management.
  • To produce management reports for the purposes of tracking productivity and performance.
  • To define and document procedures and processes to support business.
  • To maintain high levels of customer service and satisfaction.

Job Skills

  • Strategic and Analytical thinking
  • Customer Service Management
  • Implementation strategies
  • Operational Environment
  • Product offering
  • Very good technical knowledge of IP and Telco networks
  • Conflict and dispute management

Minimum Requirements

  • Grade 12
  • Vendor certifications
  • 3 Years in a senior role, within a technical or operational environment
  • 5 Years’ experience in an ISP/Telecoms operational environment


 

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