Engineer: level 1 Voice Support

Recruiter:

Vox Telecommunications

Job Ref:

JHB000564/PM

Date posted:

Thursday, August 5, 2021

Location:

Centurion, South Africa

Salary:

Market Related

SUMMARY:
To provide Technical support to Vox Telecom customers.

POSITION INFO:

Job Objectives

To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems.
To monitor, track and coordinate all Technical Department functions including tickets, calls, complaints and mail queries from customers and or other staff.
To contribute to problem resolution by giving in-person, hands-on, support to the Managers to enable the 1^st call resolution for customers
To support the other team engineers of the Technical Department in order to have them give the best possible resolutions to the customer problems to have 1^st call resolution
To ensure incidents and service requests are managed effectively to the company’s policies and procedures to agree upon Technical standard, timeline and first call resolution

Minimum Requirements

Grade 12
A+
N+ or equivalent Technical Support Level 4
MCSE or equivalent Systems Support Level 5
Aruba Wireless
1 Year administration of servers / LAN / network
1 Year exposure to desktop support / technical support
1 Years’ experience in customer-facing role

Job Skills

Strong technical documentation and technical procedural skills
Customer relationship management skills
Knowledge of networks and technologies
Knowledge of conducting research into a wide range of computing issues.

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Engineer: level 1 Voice Support

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