Engineering Operations Technician



Augment and Recruit

Job Ref:


Date posted:

Thursday, January 26, 2023


Johannesburg, South Africa

Engineering Operations Tech

Purpose of the role:

The Data Centre Engineering Operations Technician (EOT) is responsible for delivery of best practice systems and problem resolution on all data centre electrical and mechanical infrastructure (UPS, MV electrical systems, generators, cooling systems etc.) within the data centre environment in a specific location. The role requires a highly driven, self-managed individual who demonstrates initiative and proactively seeks solutions to complex technical problems. This position requires frequent site interventions, critical switching activities, along with troubleshooting and fixing infrastructure issues. The role would suit someone who enjoys working in a ‘hands on’ capacity on Mechanical and Electrical (M&E) infrastructure such as diesel generators, switchgear, UPS’s, PDU’s, AHU’s, fire detection systems and building automation systems. You will report to the Data Centre Engineering Operations Manager

Duties and Responsibilities

  • Setting and maintaining the highest standards for safety and actively promoting a world-class safety culture in all aspects of operational procedure
  • Driving continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics
  • Enabling the operations organization to be delivering 100% up-time on all customer supporting infrastructure
  • Collaborating effectively with internal & external stakeholders to deliver operational excellence for all customers
  • Responsible for ensuring that the preventive maintenance of site-critical facility infrastructure is planned and executed to the highest standards, in accordance with company procedures
  • In charge of facility monitoring & supervision (via BMS, PMS, Walkthrough...etc.)
  • Participation in the successful delivery of build-out and retrofit of Data Centre infrastructure
  • Ensuring organizational capability to react & respond appropriately to any potential customer-impacting event on any component of electrical or mechanical infrastructure
  • Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management
  • Draft, update & maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation pertaining to DCEO
  • Must be able to work a full 12hr shift, rotating between working days and nights, as per the prescribed company shift pattern
  • Work at heights and from ladders
  • Be comfortable operating a mobile elevated working platform (MEWP)
  • Perform physical tasks during the shift
  • Work in a noisy environment with ear protection

Knowledge and Experience:
  • Good verbal and written English communication skills
  • Apprentice/trades certified or diploma in an Electrical field
  • Demonstrate key electrical competencies (Practice & Theory)
  • Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
  • Ability to draft accurate support procedures in English, system documentation, and issue tracking entries.
  • Ability to take full ownership of technical issues
  • Willing to travel between Data centre sites, and internationally if required
  • Solid IT skills; experience and knowledge of MS Office suite

  • 5+ years of experience in operations and on-call support for Data Centre facilities / or Mission Critical Plants/ Production facilities
  • An undergraduate degree in a technical field (EE, MechE, IndustrialE)
  • Project Management experience Physical Requirement                                                    




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