Enterprise Administrator (CPT Onsite)

SUMMARY:
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POSITION INFO:

ENVIRONMENT:

A dynamic Internet Service & Network Specialist seeks a highly meticulous & analytical thinking Enterprise Administrator to join its team. Your role will entail attending to call coordination, vendor authorized services administration, parts requisition and management, asset management administration & financial administration. The ideal candidate will need Matric/Grade 12, relevant work experience including financial administration, part requisition and claims processing via vendor warranty process and proficiency with Microsoft Office – Word, Excel, Outlook and PowerPoint.

DUTIES:

Vendor Authorized Services -

• Parts ordering and claims processing administration to be attended to timeously and accurately ensuring all internal/vendor requirements are met and processes are strictly adhered to.
• Installation and Startup Services management.

Financial Administration -

• Ensure billings, PO’s, EREQ's and quotations to be attended to timeously and accurately ensuring all requirements are met and processes are strictly adhered to.

Internal Asset Management -

• Tasks to be attended to timeously and accurately, strictly adhering to company policies and processes.
• Ensuring HEAT CMDB is updated and accurately.

Call/Case Management -

• Call/Case coordination, management, and administration to be attended to timeously and accurately ensuring SLA is met while ensuring internal/vendor processes are strictly adhered to and all requirements are met.

REQUIREMENTS:

• Matric / Grade 12.
• Experience in financial administration.
• Experience in part requisition and claims processing via vendor warranty process.
• Proficiency in Microsoft Office – Word, Excel, Outlook and PowerPoint.
• High attention to detail and accuracy.
• Ability to work under pressure.
• Ability to multitask and prioritise tasks.
• Work in structured and organized manner to achieve goals.
• A great team player.
• Strong communication and interpersonal skills with a positive attitude.
• Strong customer services skills.
• Eager to continually and upskill.