Exchange Server Engineer (1st and 2nd Level Support)

SUMMARY:
The Role:

Essential functions:

• Day to day tasks include managing service desk tickets, and distributing calls to relevant team members, and ensuring SLA is met on tickets that are logged.
• Ensuring change controls are logged in the correct manner and closed w...
  
  

  POSITION INFO:
  The Role:

  Essential functions:

  • Day to day tasks include managing service desk tickets, and distributing calls to relevant team members, and ensuring SLA is met on tickets that are logged.
  • Ensuring change controls are logged in the correct manner and closed when work is done.
  • Creating and maintaining Virtual Machines on VMware and Hyper-V.
  • Releasing and blocking emails on Mimecast, creating DNS records, creating and managing DHCP scopes.
  • Azure exposure will be preferred.
  • Standby once a month, also patching once a month to assist with compliance of servers in environment.
  • Some experience using SCOM, SCVMM, and SCCM is required. 
  Skills and Experience:

  Essential Qualification:

  • MCSE 2016
  • Microsoft Certified
  • Azure Fundamentals
  • Azure Administrator Associate,
  • Skilled in: MS AD, Hyper-V, Vmware, CA service desk, HP 3Par, Mimecast and Exchange, ESET Security, Forticlient EMS, SCOM, SCVMM 

  Preferred Qualification:

  • MCSE
  • Knowledge on Exchange

  Experience required:

  • Summary/objectiveâ??at least 3-4 years working in IT support,
  • have good people skills, have experience working on
  • Windows Exchange Servers, have a good understanding
  • Troubleshooting hardware and software.
  Other:

  Work environment:

  • Open office plan
  • Low noise level inside 
  • Surrounded by other team members to assist with duties
  • Be able to multitask is essential
  • Be able to work under pressure
  • Be able to work well in a team
  • Working overtime is part of the job requirement. 

  Physical demands:

  • Sitting, moving Hardware to datacentres, carrying cases

  Travel:

  • Yes travelling is required
  
  
  

   

  NB! This job is now closed. You can apply for other jobs by uploading your CV.

  
  

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