We are offering an exciting career opportunity for an experienced manager in the Food & Beverage industry to join our team as the F&B Operations Manager.
We are looking for a senior manager who enjoys the hustle and bustle of a 5 star establishment, who can deliver on and exceed the expectations of the members and guests of a luxury resort, who understands what great service is all about, who knows how to lead, train & develop teams and who knows how to build a F&B experience that delivers exceptional experiences consistently. As a resort hotel, we are mainly busy on weekends and in the evenings, therefore the manager will be expected to be available for efficiency and effectiveness of Operations, in some cases split shifts will be expected as per business demand.
KEY RESPONSIBILITIES: You will be responsible for the Smooth Operations of the F&B Department:
- Members and guests are happy with the food, the dining experience, the service and are coming back for more;
- Outlets are run efficiently and service standards are consistent;
- Outlets are following sound financial, operational and people management practices;
- Stock and OE controls are in place and adhered to;
- Outlet managers are developed and competent to take ownership of their outlets and lead in line with the Fancourt values of C.A.R.E. (Communication, Accountable, Responsive, Empathy);
- Customer feedback is attended to promptly and efficiently;
- Financial management, budgeting and strategic planning are understood across the division and that it is meeting profitability targets (budgets, CAPEX projects, forecasting, audits, etc.);
- Strategic plans are in place and delivered on;
- The product and service offering are continually tested and improved in line with industry standards;
- The general day-to-day functions of the division are managed efficiently;
- Implementing hospitality initiatives that sets the Fancourt offering a notch above luxury hospitality trends.
KEY QUALIFICATIONS AND SKILLS: This position requires:
- A relevant hospitality and / or F&B management tertiary qualification (minimum of NQF 5);
- Knowledge of technology (software and hardware) relevant to the F&B Division, accounting and point of sale systems and advanced competency in MS Office are essential;
- A minimum of 2 years’ experience in a similar role (senior management of a 4 or 5 star luxury / leisure resort property);
- Knowledge of and current working experience in an international luxury resort (LHW standards and the implementation thereof);
- Working knowledge of the following key operational matters: staff development, wine & beverage lists compilation and management, financial management and reporting, stock and OE controls and management, OHSACT;
- Conceptualising F&B experiences with the management team.
KEY COMPETENCIES AND BEHAVIOURS:The role requires someone who is competent in communicating with internal and external stakeholders at all organisational levels (in writing or verbal), establishing and maintaining constructive and cooperative working relationships with others, making decisions and solving problems, and organising, planning, and prioritising work. The ideal candidate will also be diligent, act with integrity, can practice self-control and has a high stress tolerance, is a team player, can be appropriately assertive.
We are looking for someone who can demonstrate skills in terms of the following key work activities:
- Efficient staff management, development, training and effective leadership skills;
- Developing operating strategies, plans, or procedures;
- Developing, implementing and upholding service standards and norms;
- Financial acumen (knowledge and practical) – budgeting, cost control, financial planning, purchasing, stock management, maintenance, refurbishments, etc.;
- Guest service management; customer complaint / problem resolution;
- Problem solving & Decision making.
If you believe you have suitable experience and qualifications, please apply online.
Application Process:Closing date: 27 March 2022How to apply: You can apply online at
