FRANCHISE MANAGER / RESTAURANT OPERATIONS MANAGER (NELSPRUIT)

SUMMARY:
We are currently seeking a talented and experienced Franchise Manager / Restaurant Operations Manager to join our Clientsteam in Nelspruit. As one of Africa's leading quick-service and casual dining restaurant franchisors, we are dedicated to providing delicious food and exceptional service to our clients customers. In this role, you will be responsible for overseeing the operations of our franchise locations, ensuring they are running smoothly and effectively.

POSITION INFO:

Experience/ Requirements

• Formal Education: Preferably holds a suitable/appropriate tertiary qualification that provides a solid foundation in business management, hospitality, or a related field.
• Experience: Possesses a minimum of 5 years of experience in franchising management and restaurant operations. Understands the dynamics of the quick-service and casual dining industry.
• Computer Literacy: Proficient in using various computer applications and restaurant management software.
• Communication Skills: Excellent verbal and written communication skills. Ability to effectively communicate with diverse stakeholders, including franchisees, employees, and corporate teams.
• Presentability: Maintains a highly presentable appearance and professional demeanor, representing the brand at all times.
• Business Acumen: Demonstrates a strong understanding of business principles and the ability to make informed decisions that drive profitability and growth.
• Negotiation Skills: Possesses strong negotiation skills to effectively manage agreements with franchisees, suppliers, and other business partners.
• Operational Bias: Exhibits a "hands-on" operational bias, with a focus on ensuring smooth day-to-day operations and maintaining quality standards.
• Flexibility: Willingness to travel extensively and work outside of normal business hours when necessary to support franchisees and handle operational requirements.