FTTH Contact Centre Agent - Vodacom (MVDM)

 

Recruiter:

iSON Xperiences

Job Ref:

BPO00363

Date posted:

Monday, April 25, 2022

Location:

Port Elizabeth, South Africa

Salary:

Negotiable


JOB SUMMARY:
The Role:

FTTH Contact Centre Agent

Based in Port Elizabeth

Permanent

Are you looking to join a company with great values and great teams? We are currently looking for technical contac...

JOB DESCRIPTION:

The Role:

FTTH Contact Centre Agent

Based in Port Elizabeth

Permanent

Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH and reside in Port Elizabeth. Previous ISP experience is highly advantageous

Responsibilities:

  • Process FTTH customer service and technical service enquiries through inbound calls and provide end to end service
  • Must be able to communicate with customers professionally and articulately
  • Must be able to present benefits/opportunities of the product or service in an effective manner
  • Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers
  • Exercise appropriate soft skills when dealing with difficult customers
  • Ensure correct listening skills and probing techniques are used to establish relevant information
  • Be able to effectively communicate with the team leader and team members
  • Ensure that customers are informed as to the progress of queries logged but not resolved
  • Ensure that the customers are called, and the resolution is confirmed before queries are closed
  • Ensure that progress of every query logged is monitored until resolution
  • Performing any ad hoc tasks as instructed.
Skills and Experience:
  • Matric
  • IT background or qualification
  • Preferably in possession of an A+, N+, MCSE or CCNA qualification
  • Previous ISP experience
  • IT trouble shooting skills including an ability to perform remote troubleshooting
  • 2 to 3 years Telecommunication knowledge and experience
  • Experience of website navigation functionalities, technology savvy
  • Can you work from home or in the office?
  • Criminal clear
  • Computer literate
  • Excellent listening skills
  • Willingness to learn
  • Problem-solving skills
  • Attention to detail

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Sales Ambassador
Location: Rustenburg North
Salary: Market related
To drive localised business for the lodge in alignment with the group brand strategy
Today


Personal Assistant
Location: Capetown
Salary: R 336 000.00 per annum - negotiable
Your exceptional organizational skills, your computer proficiency, strong time management and multitasking skills are what we are looking for.
Today


Professional Civil Engineer
Location: Durban
Salary:
A dynamic Engineering Consulting company, with offices nationwide and a strong track record of delivering professional services to both the public and private sectors, is seeking the full-time expertise of an ECSA-registered Senior Professional Civil Engineer, with proven experience in water projects to join their KwaZulu-Natal team. This role presents an excellent opportunity to contribute to imp...
1 day ago


Head Reinsurance Accountant
Location: Johannesburg
Salary: 1300000 Annually
🧾 Do you read numbers like a language — one that reveals where a business has been, and where it’s headed? Because this role isn’t only about managing accounts — it’s about crafting financial direction, driving accuracy with intent, and leading a team that keeps one of the region’s most respected organisations moving forward.
1 day ago


Executive Data Governance
Location: Johannesburg
Salary:
Are you the kind of leader who sees data not just as numbers, but as the story behind every decision? We’re looking for a visionary Executive: Data Management & Analytics — someone who can turn chaos into clarity, insights into impact, and strategy into measurable value. If data governance, architecture, and analytics are your playground, this is your opportunity to lead from the f...
1 day ago


Automotive Service Advisor - Edenvale
Location: Johannesburg
Salary:
Automotive Service Advisor - Gauteng, Edenvale #DriveYourCareerForward as a Top Service Advisor 🚗💨🛠️💥 Young, Hands-on, driven, and fluent in Afrikaans? We’re looking for YOU!Join a top RMI-approved service centre in Edenvale as a Service Advisor and take your career to the next gear. 🚗✨ Do you live and breathe cars and creating exceptional customer experiences.&n...
1 day ago


Financial Manager (FTC 6 months)
Location: Durban
Salary: 800000 Annually
Ready to balance the books and tip the scales toward financial excellence? This multinational BPO is on the lookout for a Financial Manager who can budget like a boss, forecast like a fortune teller and turn complex numbers into simple, strategic insights.
2 days ago


Invoice Processing Administrator: Perm Position: Cape Town: CBD Contact Centre Industry
Location: Cape Town
Salary:
4 days ago


Manager: Collections Strategy
Location: Cape Town
Salary:
Are you the kind of person who can turn data chaos into strategy gold? We're looking for a sharp, innovative Manager: Collections Strategy — someone who can look at a collections book and instantly see patterns, potential, and profit. This is your chance to drive real impact by shaping collection strategies that blend analytics, technology, and smart thinking. If you live for the thrill of i...
6 days ago


Sales Support
Location: Durban
Salary:
Job Title: Sales Support (Administrator)Region: DurbanJob Type: Office BasedJob purpose: Co-ordinate and track promotional execution as well as control all admin functions relating to the channel
6 days ago


Create a free job alert for FTTH Contact Centre Agent - Vodacom (MVDM) in Port Elizabeth

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions