Group Chief Operating Officer (Telecommunication/Technology)

SUMMARY:
Group Chief Operating Officer (Telecommunication/Technology)

POSITION INFO:

Group Chief Operating Officer -POS26206

Based: Gauteng

Salary: MR

A rapidly expanding national group operates 40+ retail locations across telecommunications, direct sales, and digital channels. The Group COO will lead these national operations with full accountability for revenue, margin protection, and EBITDA. This executive role requires translating strategy into measurable performance and maintaining strict cost governance within a fast-moving, founder-led environment.

Requirements

• Experience: 10–15 years of senior leadership in retail or commercial operations.
• Operational Track Record: Proven success managing multi-site operations (30+ locations) and driving regional performance improvements.
• Financial Acumen: Demonstrated P&L ownership with EBITDA accountability and strong working capital management.
• Sector Expertise: Background in telecommunications, retail, or high-volume consumer environments.
• Cultural Fit: Ability to drive operational discipline within a high-growth, founder-led business.

Key Responsibilities

• P&L Leadership: Lead full operational and commercial performance across all channels.
• Revenue & Growth: Drive sustainable growth while ensuring cost discipline and gross margin protection.
• Multi-Channel Oversight: Manage a national retail network, direct sales forces (Prepaid, Postpaid, FTTH), digital platforms, call centers, and B2B channels.
• Operational Excellence: Implement reporting dashboards, forecasting frameworks, and manage cost-to-income metrics and payroll ratios.
• Risk & Assets: Oversee inventory control, shrinkage mitigation, facilities, and regulatory compliance.
• Strategic Expansion: Execute disciplined retail expansion based on defined ROI and IRR thresholds.

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