FTTH Contact Centre Agent - Vodacom (MVDM)

Recruiter:

iSON Xperiences

Job Ref:

BPO00423

Date posted:

Tuesday, June 21, 2022

Location:

Cape Town, South Africa

Salary:

Negotiable

JOB SUMMARY:
The Role:

FTTH Technical Contact Centre Agent

Based in Cape Town

Permanent

Are you looking to join a company with great values and great teams? We are currently looking for technical c...

JOB DESCRIPTION:

The Role:

FTTH Technical Contact Centre Agent

Based in Cape Town

Permanent

Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH ( Fiber to the Home ) and reside in Cape Town. Previous ISP experience is highly advantageous

Responsibilities:

Process FTTH customer service and technical service enquiries through inbound calls and provide end to end service
Must be able to communicate with customers professionally and articulately
Must be able to present benefits/opportunities of the product or service in an effective manner
Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers
Exercise appropriate soft skills when dealing with difficult customers
Ensure correct listening skills and probing techniques are used to establish relevant information
Be able to effectively communicate with the team leader and team members
Ensure that customers are informed as to the progress of queries logged but not resolved
Ensure that the customers are called, and the resolution is confirmed before queries are closed
Ensure that progress of every query logged is monitored until resolution
Performing any ad hoc tasks as instructed.

Skills and Experience:

Candidate Must be in possession of the followingÂ

Matric
IT background or qualification
IT trouble shooting skills including an ability to perform remote troubleshooting
2 to 3 years Telecommunication knowledge and experience
Experience of website navigation functionalities, technology savvy
Computer literate
Criminal clear

Competencies

Excellent listening skills
Willingness to learn
Problem-solving skills
Attention to detail

The following will be advantageous

Preferably in possession of an A+, N+, MCSE or CCNA qualification
Previous ISP experience

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Group Chief Operating Officer (Telecommunication/Technology)
Location: Johannesburg
Salary: Market Related
Group Chief Operating Officer (Telecommunication/Technology)
22 days ago

Data Scientist
Location: Cape Town
Salary: 60 000 Monthly
Are you an experienced Data Scientist ready to take ownership of high-impact analytics and drive strategic decisions?
Today

Contact Agent – New Business
Location: Johannesburg
Salary:
Today

Contact Agent – New Business (Telesales) - Durban, KwaZulu-Natal
Location: Durban
Salary:
Today

Operations Manager
Location: Johannesburg
Salary: 0000
Develop and implement plans for the section that support Pension Administration services and the company’s objectives, ensuring optimisation of current business and workflow processes
Today

Software Implementation and Support Technician
Location: Johannesburg
Salary:
If you enjoy solving realâworld technical problems, working handsâon with SQL, networking, and customer systems and don’t mind getting your boots dirty onâsite when needed this is a solid, longâterm opportunity to support and implement missionâcritical software across Africa and beyond.
Today

Financial Manager
Location: Pretoria
Salary: 750000 Annually
A high-impact Financial Manager role for a commercially minded professional ready to take ownership of a dynamic property portfolio.
Today

Demand Generation Team Leader
Location: Midrand
Salary: 750 000 Annually
DEMAND GENERATION / SALES TEAM LEADERLOCATION - Johannesburg or Cape Town (Hybrid)INDUSTRY - UCCaaS / SaaS | B2B TechAre you an outbound B2B sales leader who knows how to build pipeline, coach teams, and lead from the front?We’re recruiting for a well-established international technology business delivering cutting-edge cloud-based communications solutions (UCCaaS). They are looking for a De...
1 day ago

Head of Auditing â Retail & Digital Sales
Location: Johannesburg
Salary: Monthly
We are seeking a commercially astute and strategically driven Head of Auditing to lead the audit, quality assurance, and compliance function across its Retail and Digital Sales ecosystem. This role is critical in ensuring sales integrity, regulatory compliance, process adherence, and revenue assurance across high-volume, target-driven environments.Operating within a BPO/KPO-style sales model, the ...
1 day ago

Auditors / Quality Assessors
Location: Johannesburg
Salary: Monthly
We are seeking detail-oriented and commercially aware Auditors / Quality Assessors to support the delivery of a robust audit and quality assurance function across the business’s Retail and Digital Sales operations.This role is responsible for monitoring, evaluating, and improving sales quality, compliance, and process adherence across telesales, contact centre, and digital sales channels. Th...
1 day ago

FTTH Contact Centre Agent - Vodacom (MVDM)

Similar jobs you might be interested in:

Create a free job alert for FTTH Contact Centre Agent - Vodacom (MVDM) in Cape Town