FTTH Contact Centre Agent - Vodacom (MVDM)

 

Recruiter:

iSON Xperiences

Job Ref:

BPO00423

Date posted:

Tuesday, June 21, 2022

Location:

Cape Town, South Africa

Salary:

Negotiable


JOB SUMMARY:
The Role:

FTTH Technical Contact Centre Agent

Based in Cape Town

Permanent

Are you looking to join a company with great values and great teams? We are currently looking for technical c...

JOB DESCRIPTION:

The Role:

FTTH Technical Contact Centre Agent

Based in Cape Town

Permanent

Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH ( Fiber to the Home ) and reside in Cape Town. Previous ISP experience is highly advantageous

Responsibilities:

  • Process FTTH customer service and technical service enquiries through inbound calls and provide end to end service
  • Must be able to communicate with customers professionally and articulately
  • Must be able to present benefits/opportunities of the product or service in an effective manner
  • Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers
  • Exercise appropriate soft skills when dealing with difficult customers
  • Ensure correct listening skills and probing techniques are used to establish relevant information
  • Be able to effectively communicate with the team leader and team members
  • Ensure that customers are informed as to the progress of queries logged but not resolved
  • Ensure that the customers are called, and the resolution is confirmed before queries are closed
  • Ensure that progress of every query logged is monitored until resolution
  • Performing any ad hoc tasks as instructed.
Skills and Experience:

Candidate Must be in possession of the following 

  • Matric
  • IT background or qualification
  • IT trouble shooting skills including an ability to perform remote troubleshooting
  • 2 to 3 years Telecommunication knowledge and experience
  • Experience of website navigation functionalities, technology savvy
  • Computer literate
  • Criminal clear

Competencies

  • Excellent listening skills
  • Willingness to learn
  • Problem-solving skills
  • Attention to detail

The following will be advantageous

  • Preferably in possession of an A+, N+, MCSE or CCNA qualification
  • Previous ISP experience

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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