FTTH Contact Centre Agent - Vodacom (MVDM)

Recruiter:

iSON Xperiences

Job Ref:

BPO00423

Date posted:

Tuesday, June 21, 2022

Location:

Cape Town, South Africa

Salary:

Negotiable

JOB SUMMARY:
The Role:

FTTH Technical Contact Centre Agent

Based in Cape Town

Permanent

Are you looking to join a company with great values and great teams? We are currently looking for technical c...

JOB DESCRIPTION:

The Role:

FTTH Technical Contact Centre Agent

Based in Cape Town

Permanent

Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH ( Fiber to the Home ) and reside in Cape Town. Previous ISP experience is highly advantageous

Responsibilities:

Process FTTH customer service and technical service enquiries through inbound calls and provide end to end service
Must be able to communicate with customers professionally and articulately
Must be able to present benefits/opportunities of the product or service in an effective manner
Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers
Exercise appropriate soft skills when dealing with difficult customers
Ensure correct listening skills and probing techniques are used to establish relevant information
Be able to effectively communicate with the team leader and team members
Ensure that customers are informed as to the progress of queries logged but not resolved
Ensure that the customers are called, and the resolution is confirmed before queries are closed
Ensure that progress of every query logged is monitored until resolution
Performing any ad hoc tasks as instructed.

Skills and Experience:

Candidate Must be in possession of the followingÂ

Matric
IT background or qualification
IT trouble shooting skills including an ability to perform remote troubleshooting
2 to 3 years Telecommunication knowledge and experience
Experience of website navigation functionalities, technology savvy
Computer literate
Criminal clear

Competencies

Excellent listening skills
Willingness to learn
Problem-solving skills
Attention to detail

The following will be advantageous

Preferably in possession of an A+, N+, MCSE or CCNA qualification
Previous ISP experience

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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FTTH Contact Centre Agent - Vodacom (MVDM)

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