Facilities Community Manager - Corporate Real Estate - Cape Town

SUMMARY:
A well-known global leaders in the corporate real estate industry, providing flexible workplace solutions to a variety of businesses, require the above to take ownership of the member experience, being responsible for ensuring exceptional member satisfaction, operational excellence and team leadership.

POSITION INFO:
Minimum requirements for the role:

• A bachelor’s degree or diploma in business, marketing, hospitality, or related is preferred but not essential.
• Previous experience having worked in a Facilities Community Manager or related role within the hospitality, marketing, multi-unit retail, startups, finance, or consulting industries or related is essential.
• The successful candidate must be Computer literate (Google Suite and MS Office proficiency).
• Customer service excellence - ability to anticipate member needs and deliver a premium experience.
• Strong attention to detail in managing workspace logistics and facility upkeep.
• Previous experience managing large-scale or global facilities/communities is preferred.

• Take ownership of the member experience within a premium flexible workspace environment and be responsible for ensuring exceptional member satisfaction, operational excellence and team leadership.
• Manage relationships with key member accounts and ensure all member accounts have an assigned point of contact.
• Meet with members to resolve concerns, process terminations, and address complex issues as well as to act as the primary escalation point and final decision-maker regarding company policies and procedures.
• Communicate business updates, process improvements, company initiatives, and objectives to the onsite team.
• Ensure building quality standards, maintenance expectations, and service level agreements (SLAs) are consistently met.
• Hold the onsite team accountable for operational policies, procedures, and standards.
• Work closely with landlords and the Operations Manager to resolve building-related matters.
• Lead, coach, and develop the onsite team to achieve both business and member experience goals.
• Assist in the development and management of monthly, quarterly, and annual budgets while monitoring expenditure and contributing to effective financial planning and cost management initiatives.