Field Service Team Leader

Recruiter:

Green Marble Recruitment Consultants

Job Ref:

JHB001278/AV

Date posted:

Monday, March 28, 2022

Location:

Portelizabeth, South Africa

Salary:

40 500 Monthly

JOB SUMMARY:
Automotive client based in Gqeberha/Port Elizabeth is seeking a Trade Tested (Electrical or Mechanical engineering) Field Service Team Leader. Min of 5 years + industry experience and STEP 3 technical competencies. Must have management experience, excellent communication and interpersonal skills, high attention to detail and organizational skills. NO CRIMINAL RECORD.

JOB DESCRIPTION:

Minimum Requirements:

Trade test: Electrical or Mechanical engineering.
5 years + industry experience, STEP 3 technical competencies.
Strong ability to manage, lead and coach a team; ability to plan, organise and control business activities and people for optimum productivity and efficiency.
Ability to negotiate on a win-win basis.
Highly developed communication skills with people at all levels in an organization.
Excellent customer service skills; ability to listen to, understand and resolve customer queries; sense of urgency.
Ability to plan, develop and implement strategic objectives in accordance with department goals.
Strong analytical ability.
Ability to grasp financial / numerical information, ability to interpret financial goals and implement actions to achieve team financial objectives.
Strong decision-making skills & ability to use initiative and assume responsibility.
Strong service management skills.
Consistent, visible and proactive leadership skills; ability to make decisions, take action and apply corrective measures when required.
Ability to build a positive team environment, to foster willingness among followers, to remove job related obstacles hindering growth and achievement.
Ability to manage change in a dynamic environment; Ability to adapt to and accept change, new ideas, new challenges.
Ability to grasp and interpret goals and vision and to communicate it / implement strategies effectively with evident improvement.
Working knowledge of OHSACT, ASEC & environmental legislation.

Responsibilities and duties include but are not limited to:

Overall responsibility to manage the team reporting to this position (manage team by means of continuous performance feedback, coaching and counselling to ensure ongoing improvement of performance, bi-annual performance appraisals per staff member, payroll information to be compiled and submitted timeously, monthly / weekly team meetings, achieving employee morale survey target, managing leave and absenteeism, implementing and driving HR practises in line with company strategic objectives, ensure effective inter-departmental and internal communication).
Carry out routine maintenance checks as directed ensuring that all necessary service parts are available prior to attending customers site, all quoted work to be highlighted by liaison personally, with the customer.
Proceed to customer’s premises as advised, report to the customer’s contact, locate equipment, diagnose fault, and once the fault has been diagnosed inform Service Coordinator and the customer of the approximate time of completion. Rectify any faults as required by the customer, ensuring that the machine is left operating in a safe condition, and that the work has been carried out to the
customer’s satisfaction.
Technical assistance / coaching and on-the-job training to all Field Service Team members; overall responsibility to ensure quality of service (always ensure optimum response time and professional service, evaluation of technicians’ training needs and ensuring lack of knowledge / skills are addressed).
Sound financial management of team in line with budget and department strategic objectives (ensure all company policies and set targets are met in the following areas: work in progress, service scheduling, debtors, profitability of maintenance contracts, warranty claims processing, service agreement growth targets, service agreements profitability, labour recovery targets, team and department GP and contribution, management of overheads, managing debtors, perform service quality checks, vehicle (ASEC)and tool inspections, etc.).
Ensure OHSACT requirements are met on own and customer premises and that all regulations are adhered to.
Drive customer service excellence (build and develop strong, loyal relationships with internal and external customers, foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers, ensure internal and external CSI targets are met, etc.)
Ensure team contributions are focused to grow department in line with company requirements.
Overall responsibility to provide scheduled (monthly, weekly and daily) ad-hoc reports as might be requested by department manager (e.g. Kerridge-based reports from Marketing, Nominal Ledger, Point of Sale, Maintenance leasing and Management Accounts, etc.)
Ensure that the Controller/Manager is kept informed of your team activities and the
estimated time required to complete any work so that they can plan the workload
of Service Department and update the customer accordingly.
Ensure that your team van tooling and spares stockholding is maintained, and van kept clean and tidy both inside and outside in accordance with ASEC standards.
Ensure that all documentation including completed Job cards on the tablet are sent into the Service Office immediately on completion.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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