Franchise Enablement Manager | Centurion

The successful incumbent’s key areas of performance include:

1. Value proposition Enhancement & Delivery:

• By partnering with franchises in understanding their strategic intentions, operational needs and risks, continually review and enhance Consult’s franchise value proposition to enable sustainable growth.

• Ensure the effective delivery and utilisation of Consult’s franchise value proposition by aligning resources, tools, and support.

• Serve as the primary point of contact for franchise enablement, ensuring seamless operational support and guidance.

2. Best Practices Development & Implementation:

• Develop, document, and embed best practices across the franchise network to drive consistency and efficiency.

• Monitor franchise adherence to operational standards, identifying areas for improvement and implementing corrective measures where necessary.

• Collaborate with franchisees to identify and share proven best practices that enhance performance and growth.

3. Risk Management

• Identify, assess, and mitigate operational and advice risks within the franchise network to ensure compliance with organisational and regulatory standards.

• Develop and implement frameworks to monitor and manage risk at both individual franchise and network-wide levels.

• Provide guidance and training to franchises on risk-related policies, procedures, and best practices.

• Investigate incidents and non-compliance, and implement corrective actions to prevent recurrence.

4. Franchise vesting & Support:

• Develop a franchise onboarding framework that ensures seamless technology integration, alignment with Consult best practices and provides ongoing support during the onboarding phase.

• Provide ongoing operational training on best practices and support on the effective use of Consult’s technology ecosystem

• Conduct regular engagement sessions to track franchise progress throughout onboarding phase

• Oversee the onboarding process for new franchisees, ensuring a smooth transition and full integration of business processes.

5. Training & Capability Development:

• Design and deliver comprehensive training programs that equip franchisees and their teams with the necessary knowledge and skills to operate effectively.

• Ensure training materials are aligned with Consult’s value proposition and support the adoption of operational best practices.

• Continuously assess training effectiveness, refining content and delivery methods to optimise learning outcomes

6. Performance Monitoring & Compliance

• Establish and track key performance indicators (KPIs) to evaluate utilisation of Consult’s value proposition.

• Provide senior leadership with regular insights and reports on franchise success, challenges, and opportunities for improvement.

• Conduct operational audits to ensure compliance with established guidelines and recommend enhancements where necessary.