Front Office Manager

SUMMARY:
A luxury Big 5 game lodge in the Pilanesberg region is seeking an experienced and commercially minded Front Office Manager to lead the Front Office Department and deliver exceptional guest experiences.
This is a key leadership role responsible for overseeing Front Office, Reservations, Guest Relations, and Revenue Management functions. The successful candidate will be a hands-on hospitality professional with strong operational knowledge, excellent leadership skills, and a passion for luxury guest service.
The ideal candidate will have experience within a 5-star environment and possess the ability to drive operational excellence while contributing to the commercial success of the property.

POSITION INFO:
REQUIREMENT: - RSA ID and legal residence essential - Diploma or equivalent qualification in Hospitality or Hotel Management essential - Minimum 3 years' experience as a Front Office Manager within a 5-star hospitality environment - Strong experience in Front Office, Reservations, Guest Relations, and Revenue Management - Experience working with Property Management Systems (Opera or Apex advantageous) - Strong financial administration and reporting skills - Experience managing OTA extranets and online booking platforms - Revenue-driven with strong analytical and forecasting abilities - Proven leadership, staff management, and training experience - Excellent communication and guest relations skills - High attention to detail with a proactive and solutions-driven approach - Professional presentation and service excellence mindset - Ability to work under pressure in a luxury hospitality environment KEY RESPONSIBILITIES: - Oversee the daily operation of the Front Office Department - Manage Front Office, Reservations, Guest Relations, and Revenue Management functions - Ensure exceptional guest experiences and service standards at all times - Monitor occupancy, rates, forecasting, and revenue performance - Maintain and manage OTA extranets and reservation channels - Oversee financial controls including debtors, deposits, night audits, and reporting - Review and implement Front Office procedures and operating standards - Manage guest feedback, complaints, and service recovery processes - Lead, train, mentor, and develop Front Office staff - Conduct staff appraisals, performance management, and disciplinary processes - Produce operational and revenue reports for management - Drive continuous improvement in guest satisfaction and departmental performance PACKAGE: - R28,000 per month - Provident Fund - Live-in accommodation provided LOCATION: Pilanesberg - North West