Functional Team Lead

SUMMARY:
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POSITION INFO:

We are seeking a proactive and detail-oriented Functional Team Lead to drive the effectiveness and optimisation of sales operations. This role is responsible for leading the sales operations team, streamlining processes, and enhancing the use of tools and analytics to ensure the sales function operates efficiently and meets revenue targets. The successful candidate will oversee sales process management, CRM administration, forecasting, reporting, and performance analytics, while ensuring data accuracy and governance compliance across all activities.

What you'll do:

• To lead the sales operations team and optimize sales operations processes, tools, and analytics, ensuring the sales team operates efficiently and effectively to achieve revenue targets.
• Sales Process Management: Define, document, and optimize sales workflows; ensure compliance with governance and policies.
• CRM & Tools Administration: Maintain CRM systems and ensure data accuracy; drive adoption of tools and integrations.
• Forecasting & Reporting: Assist in the delivery of accurate forecasts and pipeline visibility; develop dashboards for leadership insights.
• Performance Analytics: Monitor KPIs and recommend improvements for the direct team; provide actionable insights into leadership.
• Enablement & Training: Support onboarding and continuous training; promote best practices across the
• sales operations team and broader ecosystem where required.
• Territory & Quota Management: Design territory plans and allocate quotas; ensure alignment with business objectives.
• Ensure accuracy and quality checking is done in all areas of sales operations.
• Cross-Functional Collaboration: Liaise with Finance, Marketing, and Operations; support strategic initiatives and change management.
• Ad-hoc assistance where business requires strategi pursuit help.

Your Expertise:

• 3 years Sales Operations Administration, 2+ years in sales operations lead experience
• Strong CRM expertise (Salesforce/Dynamics).
• Financial, Analytical and problem-solving skills.

Qualifications:

• Business Admin diploma/degree or other related qualification

Soft Skills:

• Strong relationship management and communication skills
• Attention to detail
• Strong organization and time management
• Excellent communication and stakeholder management.