SUMMARY:
GM, Couple, Waterberg
POSITION INFO:
General Manager Couple Waterberg
Location: Limpopo, South Africa
Job Type: Permanent, Full-Time
Industry: Travel, Leisure, Tourism and Hospitality
Job Description
The General Manager of Couple Waterberg is responsible for overseeing the day-to-day operations of the property to ensure the highest standards of service, guest satisfaction, and operational efficiency. This role requires strategic leadership to maintain and enhance the guest experience while achieving financial and operational objectives. The post-holder leads all departments, including accommodation, food and beverage, guest services, and maintenance, ensuring a harmonious and productive working environment.
The couple needs to have a strong track record of General Management experience in 5 star hotels / lodges Preference would be that one of the couple has guiding qualifications and experience. The lodge is a small lodge with a small staff compliment, so its important for the couple to be hands-on and able to handle having many HATS.
Key Responsibilities
- Develop and implement operational strategies that align with the organisation’s goals and enhance overall guest satisfaction.
- Manage all aspects of the property, including accommodation, catering, guest services, and facilities maintenance.
- Ensure compliance with health, safety, and environmental regulations at all times.
- Lead, motivate, and develop a multidisciplinary team to deliver consistent and exceptional service.
- Monitor financial performance, prepare budgets, control costs, and identify opportunities to maximise profitability.
- Maintain strong relationships with suppliers, local authorities, and other stakeholders.
- Oversee recruitment, training, and performance management processes within the property.
- Resolve guest complaints promptly and effectively to maintain high levels of guest satisfaction and loyalty.
- Implement marketing and promotional activities to increase occupancy and revenue.
- Ensure accurate reporting and communication with senior management regarding operational status, challenges, and opportunities.
- Promote sustainable tourism practises and support community engagement initiatives.
Required Qualifications
- A recognised degree or diploma in Hospitality Management, Business Management, Tourism, or a related field.
- Professional certifications relevant to hospitality or tourism management are advantageous.
Education
- Completion of secondary education is essential.
- Further education in hospitality, business, or tourism provides a distinct advantage.
Experience
- Minimum of five years’ experience in a senior management role within the hospitality, travel, or tourism industry.
- Proven track record of managing a luxury or boutique lodge or resort is highly desirable.
- Experience in financial management, budgeting, and staff leadership.
- Demonstrated ability to deliver outstanding guest experiences and manage complex operations.
Knowledge and Skills
- Comprehensive understanding of hospitality operations and guest service standards.
- Strong leadership and team development skills.
- Excellent communication and interpersonal abilities.
- Financial acumen, including budgeting and cost control.
- Problem-solving skills and the ability to handle stressful or challenging situations calmly and effectively.
- Proficient in the use of management information systems and standard office software.
- Knowledge of sustainable tourism practises and local cultural sensitivities.
Preferred Qualifications
- Postgraduate qualification in Hospitality or Business Management.
- Multilingual abilities relevant to the local or international guest base.
- Experience working in or managing properties within the South African or broader African tourism market.
Email me your CVS to (Must be a couples application)
