General Management Couple

Recruiter:

Bright Search Recruitment (Pty) Ltd

Job Ref:

JHB002850/Jade

Date posted:

Friday, April 24, 2026

Location:

Welgevonden, South Africa

SUMMARY:

PURPOSE OF THE ROLE

To jointly manage and oversee the full operations of a small lodge, ensuring exceptional guest experiences, efficient day-to-day operations, and strong team leadership. This role requires a hands-on, mature couple capable of independently managing multiple operational areas with limited on-site support.

KEY RESPONSIBILITIES

1. Overall Lodge Management

Oversee all daily lodge operations including accommodation, food & beverage, housekeeping, and maintenance.
Ensure high standards of guest service and satisfaction at all times.
Act as hosts, engaging with guests and enhancing their experience.

2. Guest Experience & Hosting

Welcome and interact with guests throughout their stay.
Handle guest queries, complaints, and special requests professionally.
Ensure a personalized and memorable guest experience.

3. Team Leadership & Staff Management

Manage, lead, and motivate a small team of lodge staff.
Allocate duties, manage schedules, and monitor performance.
Provide training, mentoring, and support to staff.
Foster a positive and productive work environment.

4. Administration & Financial Control

Manage lodge administration including bookings, reporting, and stock control.
Oversee budgets, cost control, and procurement.
Ensure accurate record-keeping and reporting to head office.
Work closely with head office support while independently managing on-site processes.

5. Operations & Logistics

Ensure smooth coordination between departments.
Manage stock levels, ordering, and supplier relationships.
Oversee maintenance and upkeep of lodge facilities.

6. Guiding (Advantageous)

One partner ideally to hold a guiding qualification.
Conduct or assist with guided activities where required.
Enhance guest experience through knowledge of the environment.

7. Health, Safety & Compliance

Ensure compliance with health, safety, and environmental regulations.
Maintain high standards of hygiene and safety across the lodge.

POSITION INFO:

MINIMUM REQUIREMENTS

Experience

Proven experience managing a small lodge, guesthouse, or similar hospitality operation.
Strong understanding of full lodge operations with limited staff.
Experience working in remote or semi-remote environments (advantageous).
Demonstrated leadership experience managing small teams.

Qualifications

Hospitality or tourism qualifications (advantageous).
Valid driver’s license for both candidates.
Guiding qualification (preferred for one partner).

Skills & Competencies

Strong leadership and people management skills.
Excellent guest relations and communication skills.
Financial and administrative management ability.
Problem-solving and decision-making skills.
Ability to work independently without constant supervision.
Multi-skilled and adaptable.

PERSONAL ATTRIBUTES

Mature, stable, and committed couple
Hands-on and proactive approach
Strong sense of responsibility and accountability
Ability to thrive in a remote/small team environment
Long-term commitment (not a short-term steppingstone role)
Professional, well-presented, and guest-focused

WORKING CONDITIONS

Live-in position (accommodation provided).
Remote lodge environment.
Irregular hours, including weekends and public holidays.
High level of responsibility with limited on-site support staff.

KEY PERFORMANCE INDICATORS (KPIs)

Guest satisfaction and reviews
Operational efficiency
Staff performance and retention
Budget management and cost control
Compliance with operational standards

IMPORTANT ROLE EXPECTATION

This position is suited to a couple seeking long-term placement, who are not using the role as a steppingstone within a larger group. Stability, commitment, and the ability to independently manage a lodge are critical to success.

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