General Manager – Hospitality Operations

SUMMARY:
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POSITION INFO:
Our client, a leading hospitality services organisation, is seeking an experienced General Manager to oversee sites across Gauteng. You will take full operational and profit responsibility, ensuring SLA compliance while leading a large, diverse workforce. This role demands hotel and events experience across different hotel models (e.g., boutique, conference, business, leisure). Employment Type: Full-time (Monday–Friday, 8h00–16h00; weekend work required as needed) Direct Reports: 5–6 Managers Indirect Reports: ±2000 staff across 52 hospitality sites in Gauteng Relocation Subsidy: Not available Essential Requirements: NQF Level 7 (Degree\/Advanced Diploma) Training in Operations, CRM, and Financial Management 5+ years managerial experience in the services industry – specifically hotels & events Experience managing diverse hotel operations (different hotel types\/models) Knowledge of OHS Act, ISO 9001, and Risk Management Valid SA Driver’s License Key Performance Areas: Achieve profit targets through planning, delegation, coordination, and decision-making Develop and execute strategic plans based on financial and technological opportunities Set budgets, KPIs, and resource allocation; continuously review progress Coordinate procurement, production, field, and technical services Build a high-performance culture through recruitment, coaching, and capacity building Manage employee relations, conflict resolution, and corrective actions Ensure ISO 9001, OHS Act, and risk management compliance Stay current with industry trends via benchmarking, seminars, and networks