General Manager

SUMMARY:
Are you an experienced and results-driven leader with a passion for operational excellence? My client is looking for a dynamic and strategic General Manager to join their team.

POSITION INFO:
As a General Manager, you will be responsible for the following:

• Oversee margins and discounts to ensure consistent revenue growth.
• Guide and mentor Sales Reps to adhere to selling principles and ensure that performance targets are met.
• Monitor and manage spending within flexible budgets, to meet revenue and income targets.
• Take action when targets are not met, ensuring continuous profit growth.
• Ensure that all goods are received, checked, and put away daily. Oversee daily cycle counts to maintain stock accuracy.
• Ensure that deliveries are made on time and in full, achieving customer service turnaround standards.
• Monitor delivery performance and service standards of external couriers.
• Oversee customer service operations in the Call Centre/Internal Sales team, ensuring that all complaints and queries are resolved within SLAs.
• Ensure that warehouse operations adhere to standard procedures.
• Build and maintain customer relationships, resolving issues related to logistics, pricing, returns, and repairs promptly.
• Promote the usage of our digital platforms, encouraging online transactions to drive growth.
• Oversee head counts, manage overtime, and ensure that leave and absenteeism are effectively planned.
• Facilitate training initiatives and ensure that employees are aligned with their performance goals and ratings.

• Grade 12 qualification
• A 3-year qualification in Business Management or Commerce
• 8-10 years of experience in sales and operational management, at a senior management level
• Willingness to travel as required