General Manager

SUMMARY:
 
Main Job Purpose:
The General Manager - Cape Town is a senior leadership role reporting directly to the CEO. The primary
purpose of this position is to lead, manage, and grow the Cape Town branch, overseeing a team of
professionals, including account managers, sales specialists, operational staff, and administrative
personnel.
 
The role focuses on driving business growth, managing operations, and ensuring profitability while
maintaining high levels of client satisfaction.
 
Minimum Desired Qualifications:

• Bachelor’s Degree in Business Administration, Management or a related field. A masters degree is preferred.
• 10+ years of managerial experience, preferably in ICT or related sectors.
• Strong understanding of tender processes and government contract management.
• Proven track record in revenue generation and branch management.

• Extensive experience in managing client and operational portfolios.
• Proven success in sales, strategic planning, and financial management.
• Strong leadership and team development skills.

• Exceptional communication, negotiation, and interpersonal skills.
• Strategic and analytical thinking with the ability to develop and implement business plans.
• Proficiency in financial and operational management tools.
• Strong knowledge of ICT solutions and government tender regulations.

• Monitor market trends and competitor activities to identify growth opportunities.
• Implement competitive pricing and operational strategies.

• Promote a culture of innovation by adopting new technologies and practices.
• Identify and implement operational improvements to enhance efficiency.

• Develop and oversee the branch budget, ensuring profitability.
• Monitor financial performance and implement corrective actions as needed.

• Prepare monthly and quarterly operational performance reports for the Managing Director and other Meetings.
• Track key metrics, such as project timelines, service quality, and resource utilisation.
• Provide insights on operational trends and areas for improvement.

• Lead and mentor the finance team, fostering a culture of accountability and excellence.
• Coordinate with other departments to ensure financial policies and practices are effectively implemented.
• Provide leadership to the Cape Town branch, fostering collaboration and innovation.
• Develop and Execute Strategic plans to achieve branch goals.
• Recruit, train, and mentor staff to build a high-performing team.
• Conduct performance reviews and support career development.

• Ensure adherence to all regulations, policies, and industry standards.
• Implement risk management strategies for sustainable operations.

• Manage all client services, including tender applications and government contracts.
• Ensure exceptional customer service and resolve client issues promptly.

• Drive revenue growth through effective sales strategies and relationship building.
• Set and monitor sales targets, account plans, and performance metrics.

• Responsible for the overall success, profitability and service delivery of the Cape Town branch.
• Achieve revenue and operational targets as outlined in the strategic plan.
• Maintain high levels of customer satisfaction and loyalty.

POSITION INFO:
Main Job Purpose: The General Manager - Cape Town is a senior leadership role reporting directly to the CEO. The primary purpose of this position is to lead, manage, and grow the Cape Town branch, overseeing a team of professionals, including account managers, sales specialists, operational staff, and administrative personnel. The role focuses on driving business growth, managing operations, and ensuring profitability while maintaining high levels of client satisfaction. Minimum Desired Qualifications: Bachelor's Degree in Business Administration, Management or a related field. A masters degree is preferred. 10+ years of managerial experience, preferably in ICT or related sectors. Strong understanding of tender processes and government contract management. Proven track record in revenue generation and branch management. Minimum Desired Experience Extensive experience in managing client and operational portfolios. Proven success in sales, strategic planning, and financial management. Strong leadership and team development skills. Minimum Desired Competencies Exceptional communication, negotiation, and interpersonal skills. Strategic and analytical thinking with the ability to develop and implement business plans. Proficiency in financial and operational management tools. Strong knowledge of ICT solutions and government tender regulations. Reporting Structure List of Duties and Responsibilities: Market Analysis and Strategy Monitor market trends and competitor activities to identify growth opportunities. Implement competitive pricing and operational strategies. Innovation and Continuous Improvement Promote a culture of innovation by adopting new technologies and practices. Identify and implement operational improvements to enhance efficiency. Financial Management Develop and oversee the branch budget, ensuring profitability. Monitor financial performance and implement corrective actions as needed. Reporting Prepare monthly and quarterly operational performance reports for the Managing Director and other Meetings. Track key metrics, such as project timelines, service quality, and resource utilisation. Provide insights on operational trends and areas for improvement. Leadership and Team Management Lead and mentor the finance team, fostering a culture of accountability and excellence. Coordinate with other departments to ensure financial policies and practices are effectively implemented. Provide leadership to the Cape Town branch, fostering collaboration and innovation. Develop and Execute Strategic plans to achieve branch goals. Recruit, train, and mentor staff to build a high-performing team. Conduct performance reviews and support career development. Compliance and Risk Management Ensure adherence to all regulations, policies, and industry standards. Implement risk management strategies for sustainable operations. Client and Operational Management Manage all client services, including tender applications and government contracts. Ensure exceptional customer service and resolve client issues promptly. Revenue Growth and Sales Drive revenue growth through effective sales strategies and relationship building. Set and monitor sales targets, account plans, and performance metrics. Accountability: Responsible for the overall success, profitability and service delivery of the Cape Town branch. Achieve revenue and operational targets as outlined in the strategic plan. Maintain high levels of customer satisfaction and loyalty. NOTE The above job profile identifies the key areas of responsibility of the position and is not all - encompassing description of duties and tasks. The job profile may be subject to review from time to time. The incumbent will be required to perform similar such duties and tasks in any area of driving business growth, managing operations and ensuring profitability for the Cape Town office as may be designated by management from time to time. The incumbent will at all times be required to render the highest level of courtesy and service to the client even where such service may fall beyond the main duties or scope of this position.

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