General Manager

SUMMARY:
A five-star luxury retreat in the Cape Winelands is looking for a GENERAL MANAGER to join their team

POSITION INFO:
The General Manager is the driving force behind this luxury winelands retreat, overseeing all aspects of operations to ensure exceptional guest experiences, seamless service, and strong financial performance. Balancing strategic leadership with hands on management, they guide and inspire staff, build key partnerships, and maintain the highest standards of hospitality, positioning the property as a premier destination in the Cape Winelands.

Core Criteria:

• Background in hospitality or business management
• Proven hotel or luxury hospitality management experience
• Strong leadership and team management skills
• Excellent guest service orientation
• Sales and marketing expertise
• Financial management and budgeting skills
• Knowledge of health, safety, and labour regulations
• HR management experience (recruitment, training, performance, discipline)
• Strong communication and problem-solving abilities
• Professional, approachable, and integrity-driven personality
• Must reside near Franschhoek area

• Lead and motivate staff to deliver excellent guest service
• Develop customer service programs and ensure staff training
• Create and implement sales & marketing strategies to grow revenue
• Build partnerships with local businesses and conduct site inspections
• Ensure compliance with health, fire, and safety regulations
• Oversee security, maintenance, and property audits
• Inspect rooms, public areas, and exteriors for quality standards
• Manage budgets, forecasts, and financial plans
• Analyse financial data to adjust strategies and control costs
• Train staff on cash handling, inventory, and receivables
• Oversee recruitment, training, performance evaluations, and HR policies
• Foster a positive work environment and handle grievances fairly
• Administer pay, bonuses, and disciplinary procedures
• Carry out additional duties as assigned by Directors