General Manager

SUMMARY:
MASA Outsourcing, a leading national staffing and labour solutions powerhouse, is seeking a dynamic and experienced General Manager to oversee and drive performance across our Eastern and Western Cape branches, ensuring operational excellence, financial growth, and strategic alignment across the region. We specialise in providing end-to-end workforce management, from temporary and permanent placements to outsourced staffing, payroll, and compliance solutions across multiple sectors.

POSITION INFO:
Key Responsibilities

1. Strategic & Financial Leadership

• Develop and execute regional strategies aligned with MASA’s growth objectives.
• Drive revenue and profit across branches through sound financial oversight and cost control.
• Review and consolidate budgets, forecasts, and business plans.
• Evaluate market opportunities and direct regional business development initiatives.

• Build and retain key client relationships at a regional level.
• Support branch teams in acquiring new business and expanding service offerings.
• Represent MASA at executive client meetings, presentations, and tenders.
• Drive client retention, satisfaction, and brand consistency.

• Ensure consistent, compliant, and high-quality service delivery across all branches.
• Streamline processes for efficiency and scalability.
• Oversee compliance with company policies, labour laws, and health & safety standards.
• Implement performance audits and process improvements.

• Lead, coach, and motivate Branch Managers to achieve excellence.
• Champion MASA’s values and maintain a performance-driven culture.
• Partner with HR to recruit, train, and develop key regional staff.

• Uphold all legal, compliance, and governance standards.
• Identify and mitigate operational risks.
• Ensure POPIA and data integrity standards are maintained.
• Drive continuous improvement through audits and best practices.

• Deliver insightful regional performance reports to Head Office.
• Communicate key updates, risks, and opportunities to executive leadership.
• Align branch operations with company-wide initiatives and strategic goals.

• Achievement of revenue and profit targets.
• Regional client retention and satisfaction.
• Operational efficiency and compliance.
• Employee engagement and retention.
• Successful execution of strategic projects and initiatives.

• Minimum 5 years’ experience within the TES, labour outsourcing or staffing industry, with a solid understanding of the SA labour landscape.
• Proven track record in business development, client acquisition, and retention within a service-driven environment.
• Demonstrated leadership and branch management experience, including mentoring and developing branch or regional teams.
• High integrity, resilience, and results-driven mindset, with the ability to thrive under pressure.
• Valid driver’s license and willingness to travel between Cape Town and Gqeberha (Port Elizabeth).