General Manager

SUMMARY:
An industry-leading services organisation is seeking a highly driven General Manager to lead its operations in Namibia. The Namibian operation forms part of one of South Africa’s most entrepreneurial, fast-growing JSE-listed groups.

POSITION INFO:

Company and Job Description:
The General Manager will oversee all business activities in Namibia and will play a pivotal role in strengthening market presence, improving profitability, and building high-performing teams.
This role carries full strategic, commercial, and operational accountability for the country's business and requires a hands-on, commercially astute leader capable of driving growth, operational excellence, and exceptional client service.

Key Responsibilities:
Strategic & Commercial Leadership

• Develop and implement country-level strategies to grow revenue, expand market share, and improve profitability.

• Identify new business opportunities across sectors and drive acquisition of strategic accounts.

• Lead budgeting, forecasting, financial planning, and full P&L management.

• Ensure best-in-class service delivery across all hygiene and facilities services offerings.

• Optimise operational processes, workforce productivity, routing, and asset utilisation.

• Ensure strong compliance with company policies, governance standards, and local regulations.

• Build, lead, and motivate a high-performance operational and sales workforce.

• Strengthen capability through coaching, performance management, and culture development.

• Ensure strong alignment between country teams and regional leadership.

• Build and maintain strong relationships with key customers, government institutions, and strategic partners.

• Drive customer retention through high service standards and proactive engagement.

• Represent the business at industry forums, tenders, and high-level negotiations.

• 10+ years’ experience in service-related industries such as hygiene, facilities management, logistics, industrial services, FMCG or retail.

• At least 5 years in senior leadership with full operational and commercial accountability.

• Strong track record of growing revenue, managing large teams, and improving operational efficiency.

• Proven experience managing P&L, budgets, and financial controls.

• Exceptional relationship-building and negotiation skills.

• Bachelor's degree in business, Operations Management, or a related field (essential).

• Postgraduate business qualification (advantageous).