General Manager

SUMMARY:
An industry-leading services organisation is seeking a highly driven General Manager to lead its operations in Namibia. The Namibian operation forms part of one of South Africa’s most entrepreneurial, fast-growing JSE listed groups.

POSITION INFO:
The General Manager will oversee all business activities in Namibia and will play a pivotal role in strengthening market presence, improving profitability, and building high-performing teams.

This role carries full strategic, commercial, and operational accountability for the country's business and requires a hands-on, commercially astute leader capable of driving growth, operational excellence, and exceptional client service.

Key Responsibilities:

• Strategic & Commercial Leadership:
  • Develop and implement country-level strategies to grow revenue, expand market share, and improve profitability.
  • Identify new business opportunities across sectors and drive the acquisition of strategic accounts.
  • Lead budgeting, forecasting, financial planning, and full P&L management.
• Operational Excellence:
  • Ensure best-in-class service delivery across all hygiene and facilities services offerings.
  • Optimise operational processes, workforce productivity, routing, and asset utilisation.
  • Ensure strong compliance with company policies, governance standards, and local regulations.
• People Leadership:
  • Build, lead, and motivate a high-performance operational and sales workforce.
  • Strengthen capability through coaching, performance management, and culture development.
  • Ensure strong alignment between country teams and regional leadership.
• Client & Stakeholder Management:
  • Build and maintain strong relationships with key customers, government institutions, and strategic partners.
  • Drive customer retention through high service standards and proactive engagement.
  • Represent the business at industry forums, tenders, and high-level negotiations.

• 10+ years’ experience in service-related industries, such as hygiene, facilities management, logistics, industrial services, FMCG or retail.
• At least 5 years in senior leadership with full operational and commercial accountability.
• Strong track record of growing revenue, managing large teams, and improving operational efficiency.
• Proven experience managing P&L, budgets, and financial controls.
• Exceptional relationship-building and negotiation skills.

• Bachelor's degree in Business, Operations Management, or a related field (essential).
• Postgraduate Business qualification (advantageous).