General Manager

SUMMARY:
Boutique Hotel in Morningside, Durban is looking for a General Manager to act as the executive operational leader at the Hotel responsible for overall hotel performance, strategic direction, profitability, luxury guest experience delivery, staff culture, operational compliance and brand positioning.
 
The GM ensures that every department operates cohesively to maintain exceptional standards associated with a world-class boutique hospitality experience

POSITION INFO:
Duties: Financial Management: Develop & manage approved budgets & operational forecasts. Monitor weekly & monthly financial performances. Control all operational & staffing costs. Maximize profitability via strict revenue management. Control departmental profit margins. Approve and manage all procurement requisitions. Guest Experience Management: Personally engage with all Guests. Become the Brand Resolve all guest complaints and report theron. Oversee all online reputation management. Ensure all personalized guest experiences are upheld. Develop signature guest experiences unique. Staff Leadership: Lead daily, weekly, Monthly department meetings. Minute daily, weekly, Monthly department meetings. Conduct staff performance evaluations quarterly. Develop leadership & training plans. Ensure staff morale and culture always remain positive. Strategic Development: Build strategic networking partnerships. Identify new revenue streams and implement them Oversee Brand development and growth. Support growth initiatives. Involve all staff. Requirements: Grade 12 A formal hospitality qualification 5* Hotel operations management experience Financial management and budgeting Revenue management systems Hospitality software and PMS systems experience Strategic planning experience High end & Luxury service management Labor law understanding Procurement management Executive team leadership Crisis management Team development High-level communication Negotiation and diplomacy Decision making under pressure Conflict resolution Guest & Staffing