General Manager

The incumbent of this position will head up a team of Managers including Agents and Advisors located in their designated region.

The key outputs for this role are as follows:

• Sales target achievement

• Business development

• Coaching

• Target Setting and Business Management

• People Development and Management

• Risk management

• Portfolio Management

• Customer Relationship Management

The General Manager: Field Distribution must align themselves with the

Company culture and values of Awesome Service, Passionate, Honest, Human, Dynamic and Recognition.

Minimum Requirements

Qualification and Experience Essential

• Relevant B Degree and/or equivalent NQF7

• Higher Certificate / Diploma in the insurance industry

• Minimum 5 years’ experience as a key stakeholder/manager in insurance Sales and Business Development

• Minimum of 3 years’ experience in a Sales Management role with emphasis on people management

• Strong flair for numbers and an ability to augment business rationale with supporting calculations

• Strong understanding of the Field Distribution model in a direct insurer/ tied

• Agency environment

• Excellent people management skills, including a track record of successfully leading large sales teams

• Solid Business Development understanding with specific focus to sales optimization as well as performance drive of the company’s Financial Agents/Advisors

Responsibilities:

Targets and Business Management

• Support the achievement of agents/advisors by giving input on all

• Strategic initiatives within the company in order to enhance sales volumes

• Facilitate target setting between the region and relevant strategic partners by presenting targets to the agents/advisors and managing their relevant relationships within the regions in order to provide support

• Facilitate the communication of agreed targets to Financial Agents /

• Advisors’ and strategic partners within the regions

• Communicate the necessary expectations of all parties involved in order to meet collaborative goals

• The report, to the agents/advisors, changes in strategic direction, structures and operating models in order to ensure transparent communication and effective operation within the region

• Explain and agree on targets with individual agents/advisors, communicate to all levels and take accountability for the overall achievement of performance objectives in the business area in terms of employee satisfaction, customer experience, cost performance and return on investment

• Provide clear direction to team members on agents/advisors

• Strategic plan and key focus areas and ensure their understanding and buy-in by explaining their expected contribution to the achievement of business objectives

• Manage and drive the turnaround time in terms of targets to ensure a high sales performance within the region

• Manage the delivery of deviance reporting to the Head of Sales monthly/as and when requested in order to provide recommendations and mitigating solution to deviances that have occurred

• Re-balance resources between different areas e.g. reallocating headcount or budgets, but within overall allocated resources for the year

• Manage regional budgets including signing off of invoices and quotes within the mandate. Escalate out of budget items to the Head of Sales for approval

• Review performance against balanced scorecard components as prescribed by the Head of Sales, discuss gaps and agree on action plans to close gaps

• Benchmark productivity of the region against industry standards and create measures to improve productivity

• Assist agents/advisors, as necessary, by interacting with clients in order to facilitate sales and/or client concerns/complaints

Coaching

• Coaching all agents/advisors within the region to promote a productive sales environment to ensure sales targets are reached

• Meet with agents/advisors in the regional team on a regular basis in on a one on one basis to coach them on best practice sales processes

• Coach the agents/advisors on issues and challenges they are experiencing in the region and provide guidance to them on resolving the issues by e.g. brainstorming around the issues/challenges or creating a support network for the agents/advisors to align to

• Coach agents/advisors (one on one and/or in groups) on how to use the relevant Field Distribution systems and advise them on diary management in order to upgrade their sales skills

• Coach agents /advisors in instances where new projects, campaigns and products are launched into the regions and provide them with all relevant, updated information to enable them to produce sales

• Coach agents/advisors on all compliance-related processes, procedures and documentation and monitor their adherence to the same