General Manager

The right person for this job will be responsible for best quality:

• Food and Beverage
• Property Operations
• Guest Experience
• Reputation Management & Branding
• Sales & Marketing
• Financial & Budget Management
• Team management and Training
• Brand and Marketing
• Human Capital
• Revenue Management
• SLA's

Academic Qualifications:

• University Degree holder in Hotel Management or Business Administration or equivalent qualifications.
• Postgraduate qualifications such as a Master’s Degree or Executive MBA would constitute a definite advantage.

Prior Working Experience:

• Minimum of 10 years’ working experience in senior hotel management including 5 years of hotel General Manager experience with Niche Hotel.

Personality Traits Required:

• Have the highest levels of integrity.
• Be young in mind heart and spirit.
• Be well groomed and presents well.
• Be multilingual
• Be extrovert and a Pied Piper who will be able to attract both Guests and Team Members to follow his path.
• Be a high energy person whose positive energy will influence others.
• Be an effective leader who inspires followership.
• Be a passionate, committed hard worker who will be able to work 24/7 and who will never stop trying to do his best, always knowing that everything can be better.
• Have a developed hotelier’s eye for quality and luxury standards.
• Be a high-quality Food & Beverage practitioner.
• Be a showman who can ensure that all areas of the property are animated.
• Be able to scan areas and situations quickly and implement corrective actions.
• Be always focused on the present moment and on what can be accomplished quickly.
• Be a can do and do it now professional.
• Be an ideas' individual with a creative mind knowing exactly how to implement and operationalize ideas.
• Enjoy close personal relationships with the key luxury trade partners as well as Guests and takes pride in a strong repeat guest factor
• Proven success in driving commercial strategy to exceed business goals.
• Thoughtful leadership with the ability to build a strong service culture and positive work environment for Team Members to thrive.
• Local market expertise
• Strong commercial acumen, with experience in growing revenue, increasing market share and profitability.
• Strong experience in managing budgets, revenue management and forecasting.
• Exceptional written and spoken communication skills in English language.
• Robust proven experience in driving and taking ownership of all aspects in relation to pre-opening and post-opening of hotels.
• Interest in working as part of a small team and in a growing company, with awareness about the opportunities and challenges that come with a highly flexible environment.
• Strong ability to exercise professional judgment, maintain high standards of ethics and reach objective opinions in all situations.
• Excellent negotiation skills.
• Strong ability to interact confidently with a wide range of people and adapt easily to different cultures and personalities.
• Highly organised and detail-oriented.
• Drive strengths-oriented team environment and the ability to naturally elevate others.
• Exceptional relationship skills with the ability to build and grow connections with people/owners/stakeholders of all types and backgrounds.
• Advanced knowledge of Microsoft Office tools.
• A clean criminal record is a must.