General Manager: Food & Hospitality Services

SUMMARY:
-

POSITION INFO:

Overview:

To manage and lead the business to maximize profitability, maintain operational standards, ensure excellent customer service and compliance with the relevant Acts. Lead a dynamic sales team and build relationships with suppliers.  This position reports to the Directors / EXCO, and has 5 Direct reports: Sales Reps, Warehouse Manager, Retail & Admin Manager.

Requirements:

• Grade 12 / Matric
• Relevant post-matric qualification (advantageous)
• 5+ years’ experience in food service / warehouse & logistics / retail environment
• 5+ years’ experience in a management role
• Strong computer skills, specifically MS Excel
• Packaging experience (advantageous)

Responsibilities:

Finance and Administration:

• Comply with all relevant management reporting processes
• Manage all the financial procedures of the business
• Maintain correct and competitive pricing and ensure that an acceptable Gross Profit percentage is managed & achieved
• Ensure all outstanding Debtors / Accounts are recovered timeously & review and authorize all transactions reflected on the bank statements plus review and authorize creditor payments
• Interpret management reports, review monthly management accounts, comment on variances & take relevant action
• Consistently monitor warehousing, product, labour costs and pricing, ensuring departmental projections and budgets are adhered to

Operations and Customer Care:

• Ensure all operational standards are implemented and maintained at the business as required by the Company
• Comply with all relevant checklists & evaluations as set out by the Company and ensure audit compliance pertaining to the business in which the business operates
• Interface with customers & clients, resolve queries and complaints and ensure high levels of customer satisfaction
• Ensure stock takes take place on a daily, weekly, monthly & quarterly basis and ensure all company procedures are followed and shrinkage controlled.
• Ensure Warehouse Manager oversees the safe receipt, storage, retrieval and timely and accurate dispatch of goods
• Ensure productivity targets are met and computerized administration and automated storage and retrieval systems are maintained
• Ensure maintenance procedures are efficiently carried out and adherence to the required maintenance schedules and warehouse standards

Staff Management

• Oversee that all staff’s time and attendance is monitored and controlled
• Manage staffs’ performance standards and adhere to company timeframes for performance management
• Ensure staff developed, training needs identified and relevant training implemented in liaison with the Group HR Manager
• Interview and hire applicants when vacancies arise
• Ensure all staff adhere to company’s disciplinary code and be involved in disciplinary process as required
• Ensure all related salary & wage information is being submitted to relevant payroll administrators by the due dates
• Manage and lead dynamic sales team and ensure budgets are achieved and align this to the overall sales strategy of the business

Health and Safety

• Ensure appointed Health & Safety Officer complies with all safety standards and regulations
• Ensure all staff are knowledgeable of the warehouse’s emergency procedures, where all emergency shut-offs and exits are located and assist customers when necessary in case of an emergency
• Ensure management facilitate all emergency response training and health and safety training for all relevant staff
• Ensure that the business is a safe, clean and healthy environment at all times
• Carry out any duty or requirement imposed on the business by the Occupational, Health & Safety (OHS) Act
• Report any unsafe or unhealthy situations to Executives
• Ensure that the requirements of the OHS Act are complied with by all team members

General:

• Perform and carry out any other ad hoc duties as and when required by executives
• Liaise with different personnel, as is required, to prevent delays and on-time delivery
• Ensure high quality standards of work are adhered to at all times

Budgets:

• Achieve and exceed all financial budgets