General Manager IT/OT Service Delivery

SUMMARY:
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POSITION INFO:

An experienced General Manager IT/OT Service Delivery is required to provide strategic direction, leadership, and planning for delivery of all information technology (IT) and operational technology (OT) operations and services in Johannesburg on a permanent basis.

Minimum Requirements:

• B Degree/B Tech/Advanced Diploma in Information Technology/Computer Science/Engineering/Business Administration/Business Management at NQF7 with 360 credits
• Minimum 10 years extensive experience in service delivery, computer operations, data centre management and disaster recovery plan (DRP)/business continuity management (BCM)
• Strong understanding of compliance frameworks such as ISO/IEC 27001 for information security, ITIL for IT service management
• Data centre operations expertise
• Service level management capabilities
• Financial and resource management skills
• Strategic thinking and planning abilities
• Strong leadership and people management
• Stakeholder engagement excellence
• Problem-solving abilities
• Integrity, honesty, trustworthiness, professionalism, accountability

Key Responsibilities:

• Meet service level agreements (SLAs) and collaborate with key stakeholders
• Manage and optimize use of service delivery resources
• Plan and manage service delivery
• Ensure compliance with industry standards and regulations (ISO/IEC 27001, ITIL)
• Manage all domain controller (DC) operations for IT and OT
• Manage all Data Centres (DCs)/Disaster Recovery Plan (DRP)/Business Continuity Management (BCM) operations for IT and OT
• Manage all service deployment across all technology platforms
• Monitor key performance indicators (KPIs) regarding uptime, response and resolution times
• Implement proactive measures preventing potential SLA breaches
• Analyze current and future service demands ensuring adequate resources
• Implement automation tools and technologies reducing manual activity
• Develop and implement service delivery strategies aligned with organizational goals
• Streamline processes improving operational efficiencies
• Lead resolution of service delivery issues and incidents
• Ensure all production systems run successfully daily
• Deploy best practice service delivery operating monitoring control room
• Ensure MWP DC and Teraco DC are comprehensively established and configured
• Manage disaster recovery and business continuity plans
• Implement strict change control across all production platforms
• Deploy security patch updates to all endpoint devices automatically

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