General Manager - Operations (JHB)

Recruiter:

Greys Personnel

Job Ref:

DBN002170/CS

Date posted:

Monday, January 3, 2022

Location:

Johannesburg, South Africa

JOB SUMMARY:
Leading South African retailer seeks a General Manager for their Johannesburg Distribution. Responsible for the overall management and co-ordination of all DC activities (Inbound, outbound, returns, inventory management, risk and facility management). Driving operational efficiency, continuous improvement, performance management and customer satisfaction.

JOB DESCRIPTION:

Duties Include:

Overall management and coordination of all DC activities
Implement operational best practices
Provide staff leadership and direction
Ensuring DC adheres to company policy and administer practices in fair and equitable manner.
Managing budget and controlling expenses.
Recommending policies and programs, which guide the organization in maintaining and improving its competitive position and the profitability of the operation.
Ensures appropriate staffing levels by effectively forecasting resources needed to meet service, financial and operational requirements.
Develops annual operating budgets in support of the company's financial goals and responsible for P&L management. Complete cost justification and determine ROI.
Controls cost through process improvement initiatives, productivity of personnel, efficient utilization of space and protection of stored materials. Ensure protection and accuracy of inventory by adhering to all inventory control processes and procedures.
Demonstrate the ability to understand and meet the needs of customers; both internal and external.
Communicate and articulate to staff what the vision for the organization looks like and communicating clear strategies to move toward that vision.
Provide team members with opportunities to develop new skills, carry out challenging assignments, and accept new responsibilities while ensuring a talent base necessary to meet organizational needs.
Sets / clarifies requirements and expectations for DC Managers.
Measures performance, provides feedback, and hold DC Managers accountable for their performance and the performance of their departments.
Takes proactive steps to ensure that best practices are shared across all departments & shifts.
Works closely with support functions (HR, Finance, IT and Supply Chain) to build and secure support and resources for projects and initiatives.
Identify opportunities to reduce logistics cost and improve operations
Budget and expense control
Ability to build and maintain a strong team
Demonstrate an ability to assess the impact of short-term decisions on the longer-term business goals.
Supervise and motivate a large staff of managers, employees and temporary workers.
Ensure that customer's service expectations are met, including achieving all service levels metrics and quality performance goals
Generate, cultivate and communicate ideas for continual improvement of processes and activities across all areas of the DC operation.
Prepare various reports and analyses as required.
Research and reconcile forecasted financial results with posted General Ledger results as part of the Month end reconciliation.
Foster a strong culture of teamwork and high staff engagement building a best-in-class safety operating environment and high quality

Requirements include:

Hons Degree in Supply Chain, Engineering, Logistics and Management
At least 5-7 years senior managerial experience
Previous experience and exposure in a highly complexed and detailed environment
Experience and exposure in warehousing environment
Stock management experience (inventory)
Productivity improvement experience, reaching and exceeding targets
Budget management experience (building and managing)

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