General Manager (VP) - Quality

SUMMARY:
Our client in the Business Process Management industry, has an opportunity available for a General Manager (VP - Quality. This position will be based preferably in Cape Town.

POSITION INFO:

Requirements:

• Graduates/ Post Graduate
• Overall work experience of minimum 15 yrs.; minimum 8 yrs. experience in Quality
• Lean Six sigma Black belt certified (Master black belt preferred)
• Experience in automation of aspects of Quality function
• Knowledge & experience of Agile methodology & demonstrate a digital mindset
• Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and Company Values
• Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change

KPAs:

• Lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients
• Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management
• Predictive SLA monitoring & reporting
• Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits
• Digitalization of Quality Assurance Delivery – embed Digital tools to strengthen audit mechanism

Please note should you not receive a response within 7 days of applying, you may consider your application as being unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.