German Customer Support Representative (Call Centre Agent)

 

Recruiter:

People Dimension

Job Ref:

3381751483

Date posted:

Wednesday, July 13, 2022

Location:

Pretoria, South Africa


JOB SUMMARY:
-

JOB DESCRIPTION:

Duties & Responsibilities

Client Relationship Management and Retention

  • Maintaining constructive contractor company relationships with a focus on client retention and solution utilization
  • Report on subscriber engagement, risks and health

 

 

Portfolio Growth

  • User needs identification
  • Product and solution functionality specification identification
  • Product and solution demonstrations and upselling e.g. Elevating contractor subscriptions, converting subscriptions to basic employer license, conducting functionality demonstrations.

 

Contractor Portfolio Management

  • Conducting contractor on-boarding and subscriptions
  • Provide user support on assigned contractors
  • Conduct subscription renewal liaison
  • Manage contractor status

 

Provide user support (In-bound)

  • Provide user support for in-bound queries and questions on the company's system
  • Provide basic administrative guidance and or referral to safety file administration partners

 

Telesales (Out-bound)

  • Conduct and or participate in telephonic canvassing on generic or new products and features to existing clients and new prospects

 

Compliance verification

  • Conduct document verifications (as and when required)

 

System administration

  • Complete all administrative data capturing on a daily basis (as required)
  • Maintain accurate client engagement records on in-bound and out-bound activities
  • Assist with invoice reconciliation on the billing system as required
  • Assist with language specific translation when required

 

Managerial Support

  • Management reporting on productivity
  • Assist with any additional reporting, report input or report generation (as required)
  • Attend and prepare for all individual and team engagements as scheduled by the manager
  • Assist with new team member orientation and training (as required)

Desired Experience & Qualification

Qualification

  • Grade 12 (South Africa) or any similar qualification
  • End-user application certification
  • Relevant first degree or diploma in any of the following fields HSE, Logistics, Experience

 

Previous support center experience

  • Performance reporting
  • Salesforce or another CRM tool Technical Skills
  • Excellent relevant international language proficiency
  • Customer Relationship Management
  • CW system user skills
  • End-user applications
  • Report writing skills
  • Sales skills
  • Call center skills (telephonic and chat)
  • Contractor management
  • Presentation skills
  • Document verification skills
  • Accreditation skills
  • Contractor or client onboarding skills

 

Knowledge

  • Health and Safety (basic understanding)
  • Contractor management (basic understanding)
  • Operational compliance standards e.g. ISO 9001, ISO 27001, ISO 45001
  • Customer jurisdiction compliance requirements
  • Target industry knowledge

 

Competencies

  • Analytical skills
  • Communication skills
  • Influencing skills
  • Business Acumen
  • Sales skills
  • Conflict management Attributes
  • Approachable
  • Responsive
  • Diligent
  • Detail oriented

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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