Group IT Manager

SUMMARY:
Our client in the manufacturing industry is currently looking to employ Group IT Manager based Johannesburg South.
 
A wonderful career opportunity awaits you.

POSITION INFO:
Requirements:

• 10 years in IT Administration/ Networks.
• 3 Years in IT Management.
• Have a Matric.
• A+ / N+ - MS Certificate/Engineer.
• MCITP experience.
• Network Security +.
• Diploma in IT Systems Administration (NQF level 4/5) one.
• Advanced, up-to-date IT knowledge and digitisation.
• Server and networks administration and maintenance.
• Hardware and software solutions (incl. VOIP).
• Business continuity - security, back-ups and recovery.
• SAP and SQL/Databases advantageous.
• Project management.
• Microsoft 365 Suite (incl. Teams, One Drive, SharePoint, etc).

• Responsible to oversee all IT software and hardware/ network and security functions for the company.
• Oversee other IT Administrators, as well as the SAP Consultant.

• Manage/oversee user helpdesk and single ticketing system.
• Attend to more complex /most important tickets.
• Develop strategies to reduce number of queries/ticket and improve user satisfaction.
• Report on helpdesk and single ticketing system activity and efficiency/effectiveness improvement.
• Oversee and support user training programmes.

• Identify IT security risks/threats and develop/implement solutions to manage these risks/threats.
• Prepare, roll-out and monitor IT security policies/protocols - ensure that these meet current IT industry standards and are kept up-to-date and adhered to.
• Ensure that all IT systems, servers, and devices (PCs, laptops, tablets, etc.) have appropriate security (firewalls, antivirus, malware, effective passwords, etc.).
• Regularly test, document and report on the effectiveness of all key security measures to minimise penetration risk.
• Maintain and manage user profiles and passwords for all software and hardware - Create and remove profiles and passwords for new and old users monthly.
• Implementation and adherence to the POPI act – IT requirements.
• Managing security emergencies.

• Ensure that relevant software/firmware updates are done regularly and completely.
• Ensure that all backups are performed regularly, completely, and successfully and backups are thoroughly tested, and results of tests documented and followed up on/rectified.
• Manage user accounts – regularly review and approve server user access levels.
• Monitor server related problems/issues and ensure appropriate, complete, and timely resolution by service provider.
• Manage, maintain, and improve/optimise the VM environments.
• SQL Database Administration – Ensure optimal “health”, “speed of response”, security and integrity of the databases.
• Monitor and improving the server environment (efficiency/speed) - managing resources (RAM, CPU, HD) utilisation.
• Failover and Disaster Recovery planning, implementation, and testing.
• Managing server emergencies.

• Manage local and public networks to ensure optimal/cost efficient connectivity, “up-time” and speed.
• Manage and maintain network devices, cabling, and software.
• Design, maintenance and improvement of networks to meet and exceed current industry standards.
• Regular testing of failover systems.
• Managing network emergencies.

• Maintain accurate records of all IT infrastructure and hardware (IT assets register – agreed to accounting records).
• Monitor and report on the ongoing need for replacement and upgrading of IT infrastructure and hardware.
• Manage the ongoing maintenance and repair IT infrastructure and hardware.
• Maintain and regularly review (for quality, price, and service) list of approved IT infrastructure and hardware vendors.
• Support the OpCos in the purchase of IT infrastructure and hardware (liaise with OpCo finance/purchasing functions).
• IT hardware includes personal computers, laptops, UPS, cell phones, tablets, connectivity, telephones, CCTV cameras, etc.

• Maintain accurate records of all IT software in use throughout the Group (IT assets register – agreed to accounting records).
• Ensure sufficient software licences are available to users and that these are up to date and used in terms of supplier agreements.
• Ensure the most appropriate/up to date version of the software is in use throughout the group.
• Ensure all relevant users are well versed in the particular software product and in optimising its use – coordinate appropriate training where required.
• Ensure that there are sufficient software “super-users” in-house to support normal users and limit the use of consultants.
• Ensure Websites are always maintained and available.

• Lead/manage or coordinate IT projects.
• Research and find IT solution to user problems.
• Determine user requirements.
• Propose /scope IT Projects /solutions to meet user requirements.
• Prioritise and plan IT projects.
• Implement/manage/monitor IT projects (as appropriate).
• Sign off projects (including benefits realisation).
• Determine IT requirements for operational projects – integrate into the Project Team and optimise the use of technology.

• Preparation and presentation of department reports.
• Reporting to CIO / COO / CEO / GM on activities, projects, initiatives, and emergencies.
• Oversee/support with the management of: IT service providers/suppliers and contracts (adherence to service level agreements), IT User training programmes, IT team staff (including their performance management process), IT department systems.
• Actively monitor and manage IT service providers/suppliers and contracts allocated to you.
• Business process automation and digitisation – For IT, and OpCos – including possible Intranet platform, Cloud/One Drive back-up, archiving processes, etc.
• Develop, implement, and maintain IT policies and SOPs for all key IT department processes.
• Maintain accurate timesheets for all IT staff and monitor/report on productivity.
• Group IT capacity/requirements monitoring, planning, and forecasting.