Group Reservations & Systems Manager

SUMMARY:
A Luxury Lodge and Hotel Group requires an excellent RESERVATIONS & SYSTEMS MANAGER

POSITION INFO:
Candidate requirements;

• Must have 5 to 8 years’ experience managing a call centre and reservations department for multiple properties
• Must have a good command of the English language with good writing skills
• Solid interpersonal skills
• A Valid RSA ID
• Must be a dynamic self-starter with strong problem solving skills
• Must be proficient using Microsoft Office, especially with good Excel Skills
• Experience using eRES / Nebula, Opera & Apex essential

• Co-ordinating and supervising all staff that are employed in the Central Reservations Department.
• The position communicates with all departments in order to ensure efficient and reliable service.
• It is required that this individual will oversee the administration of all rates and system requirements on the Central Reservations System.
• Preparing reports on a daily weekly, monthly as well as when
• required basis.