HP Printer Engineer

SUMMARY:
Datacentrix Cape Town is looking for a HP Printer Engineer.  The role focuses on delivering efficient, secure, and scalable printing and document solutions that align with customer requirements and business objectives. 
The specialist acts as a technical subject matter expert for Managed Print Solution technologies and tools, while also supporting pre-sales activities and solution design in 
collaboration with internal and external stakeholders.

POSITION INFO:
Key Performance Area's

• Design, implement, and maintain Managed Print Service solutions across diverse client environments. Stay up to date with new technologies and drive feature enhancements where applicable.
• Implementation and management of document workflow solutions
• Deploy, configure, and manage print management software, including Papercut MF, Papercut Hive, HP Access Control, and PrinterLogic.
• Support HP Web JetAdmin, HP Security Manager, and HP Smart Device Services (SDS) deployments; ensure all network agents remain online and functional.
• Manage and maintain print fleet monitoring using necessary tools/applications available
• Perform advanced troubleshooting and root cause analysis for printer hardware, firmware, and software issues.
• Communicates (orally or in writing) feedback and technical information to all levels of end-users and customer IT management.
  Compulsory required certifications and Experience
• Matric \ Grade 12 (Compulsory)
• Proven experience with Papercut (Technical and Sales Certified – essential).
• Experience with HP Web JetAdmin, HP Security Manager, HP
• Advance, HP Park, and HP Smart Device Services (SDS) (advantageous).
• Working knowledge of MS SQL for reporting and database management.
• Experience with FMAudit for device monitoring and meter collection.
• Strong understanding of HP printers and multifunction devices.
• Project Management experience or formal certification (advantageous).
• ITIL v4 Foundation certification or equivalent understanding of IT service management processes (advantageous).
• IT or technical certifications such as CompTIA, Microsoft, or HP (beneficial).