HR Manager

SUMMARY:
Job Title:
Human Resources Manager – Group Hotels
Location:
Johannesburg based, Multi-property (various hotel and lodge locations)
Reports To:
Group General Manager
1. Job Purpose
The HR Manager is responsible for strategically leading and managing the Human Resources
function across a group of hotels and lodges, ensuring full legal compliance, effective HR
operations, a high-performance culture, and an engaged, well-developed workforce.
This role ensures alignment of HR strategy with the group’s business objectives and hospitality
service standards.
2. Key Responsibilities
A. Strategic HR Leadership
- Develop and implement group-wide HR strategies, policies, and procedures aligned with
the organisation’s goals and South African labour legislation.
- Support hotel leadership teams to drive a consistent, high-performance hospitality
culture.
- Contribute to executive and operational decisions impacting workforce planning and
organisational design.
B. Compliance & Industrial Relations
- Ensure full compliance with all labour legislation, including BCEA, LRA, EE Act, OHSA, and
relevant hospitality-sector requirements.
- Manage and guide processes relating to disciplinary action, grievances, CCMA
preparation, union interaction, and conflict resolution.
- Maintain accurate and up-to-date HR documentation, audits, and statutory reporting.
C. Talent Acquisition & Workforce Planning
- Oversee the full recruitment lifecycle for all hotel properties, ensuring attraction of
hospitality-appropriate talent.
- Implement robust onboarding programmes and ensure accurate job profiles across the
group.
- Drive diversity, transformation, and Employment Equity initiatives.
D. Learning, Development & Performance Management
- Conduct skills assessments and oversee training plans to enhance staff capability and
service standards.
- Oversee performance appraisal systems that promote accountability and high
performance.
- Maintain training records to support compliance and employee development.
E. HR Operations, Payroll & Administration
- Oversee payroll administration for accuracy in salaries, benefits, service charges,
gratuities, leave, and statutory deductions.
- Ensure all HR records, HRIS systems, and reporting processes are accurate and consistent
across all hotels.
- Manage HR budgets and optimise HR operational processes.
F. Employee Relations, Culture & Engagement
- Promote an engaged workforce through wellness initiatives, staff events, and recognition
programmes.
- Maintain a visible HR presence at hotel sites, acting as a trusted advisor for staff and
management.
- Foster a positive organisational culture that supports retention and service excellence.
3. Qualifications & Experience
Essential:
- Degree in Human Resources, Industrial Psychology, or related field.
- Minimum 3–5 years HR Manager or Assistant HR Manager experience within
hospitality (hotel or lodge environment).
- Proven experience managing HR functions for workforce volumes (100+ employees).
Preferred:
- Experience across multiple hospitality properties.
- Knowledge of hospitality labour practices, service charge management, and seasonal
staffing patterns.
- Payroll system experience (e.g., SAGE).
4. Skills & Competencies
- Strong knowledge of South African labour legislation and IR processes.
- Excellent interpersonal, communication, and leadership skills.
- Ability to manage diverse, multilingual workforces.
- High emotional intelligence and conflict-resolution ability.
- Strong organisational skills and attention to detail.
- Integrity, discretion, and ability to handle confidential information.
5. Personal Attributes
- Approachable and empathetic, with the ability to engage at all levels.
- Resilient and able to manage high-pressure hospitality environments.
- Solutions-driven and proactive.
- Commitment to staff development and service excellence.
6. Working Conditions
- Travel between hotel properties within the group.
- Availability for after-hours HR support during operational incidents.
- Interaction with unions, external consultants, training providers, and auditors.

POSITION INFO:
Job Title:
Human Resources Manager – Group Hotels
Location:
Johannesburg based, Multi-property (various hotel and lodge locations)
Reports To:
Group General Manager
1. Job Purpose
The HR Manager is responsible for strategically leading and managing the Human Resources
function across a group of hotels and lodges, ensuring full legal compliance, effective HR
operations, a high-performance culture, and an engaged, well-developed workforce.
This role ensures alignment of HR strategy with the group’s business objectives and hospitality
service standards.
2. Key Responsibilities
A. Strategic HR Leadership
- Develop and implement group-wide HR strategies, policies, and procedures aligned with
the organisation’s goals and South African labour legislation.
- Support hotel leadership teams to drive a consistent, high-performance hospitality
culture.
- Contribute to executive and operational decisions impacting workforce planning and
organisational design.
B. Compliance & Industrial Relations
- Ensure full compliance with all labour legislation, including BCEA, LRA, EE Act, OHSA, and
relevant hospitality-sector requirements.
- Manage and guide processes relating to disciplinary action, grievances, CCMA
preparation, union interaction, and conflict resolution.
- Maintain accurate and up-to-date HR documentation, audits, and statutory reporting.
C. Talent Acquisition & Workforce Planning
- Oversee the full recruitment lifecycle for all hotel properties, ensuring attraction of
hospitality-appropriate talent.
- Implement robust onboarding programmes and ensure accurate job profiles across the
group.
- Drive diversity, transformation, and Employment Equity initiatives.
D. Learning, Development & Performance Management
- Conduct skills assessments and oversee training plans to enhance staff capability and
service standards.
- Oversee performance appraisal systems that promote accountability and high
performance.
- Maintain training records to support compliance and employee development.
E. HR Operations, Payroll & Administration
- Oversee payroll administration for accuracy in salaries, benefits, service charges,
gratuities, leave, and statutory deductions.
- Ensure all HR records, HRIS systems, and reporting processes are accurate and consistent
across all hotels.
- Manage HR budgets and optimise HR operational processes.
F. Employee Relations, Culture & Engagement
- Promote an engaged workforce through wellness initiatives, staff events, and recognition
programmes.
- Maintain a visible HR presence at hotel sites, acting as a trusted advisor for staff and
management.
- Foster a positive organisational culture that supports retention and service excellence.
3. Qualifications & Experience
Essential:
- Degree in Human Resources, Industrial Psychology, or related field.
- Minimum 3–5 years HR Manager or Assistant HR Manager experience within
hospitality (hotel or lodge environment).
- Proven experience managing HR functions for workforce volumes (100+ employees).
Preferred:
- Experience across multiple hospitality properties.
- Knowledge of hospitality labour practices, service charge management, and seasonal
staffing patterns.
- Payroll system experience (e.g., SAGE).
4. Skills & Competencies
- Strong knowledge of South African labour legislation and IR processes.
- Excellent interpersonal, communication, and leadership skills.
- Ability to manage diverse, multilingual workforces.
- High emotional intelligence and conflict-resolution ability.
- Strong organisational skills and attention to detail.
- Integrity, discretion, and ability to handle confidential information.
5. Personal Attributes
- Approachable and empathetic, with the ability to engage at all levels.
- Resilient and able to manage high-pressure hospitality environments.
- Solutions-driven and proactive.
- Commitment to staff development and service excellence.
6. Working Conditions
- Travel between hotel properties within the group.
- Availability for after-hours HR support during operational incidents.
- Interaction with unions, external consultants, training providers, and auditors.