SUMMARY:
To provide exceptional beverage service to guests at the Private Game Reserve by preparing and serving drinks professionally, maintaining high service standards, and contributing to an outstanding guest experience within a luxury hospitality environment.
Key Responsibilities
Bar Operations
- Prepare and serve alcoholic and non-alcoholic beverages to luxury lodge standards.
- Maintain cleanliness, organisation, and presentation of all bar areas, equipment, and service stations.
- Assist with daily bar setup and closing procedures.
- Ensure proper care and maintenance of bar equipment and glassware.
- Support the development of beverage menus and signature cocktail offerings.
Guest Experience - Provide personalised, professional, and attentive service to enhance the guest experience.
- Engage with guests warmly while efficiently managing requests and concerns.
- Ensure prompt and exceptional beverage service in line with luxury lodge standards.
Stock Control & Administration - Manage beverage stock, inventory control, and ordering processes.
- Conduct stock takes, minimise wastage, and maintain accurate records.
- Ensure correct storage and rotation of beverages.
- Monitor costs and support achievement of departmental financial targets.
Staff Supervision & Training - Support and motivate bar staff while ensuring high service standards.
- Provide coaching and training to improve skills and beverage knowledge.
- Ensure compliance with grooming, hygiene, and operational standards.
- Assist with scheduling and staff performance management.
Hygiene, Safety & Compliance Ensure compliance with food safety, hygiene, health, and liquor regulations
Promote responsible service of alcohol at all times
Ensure all Standard Operating Procedures (SOPs) are followed
Maintain a safe and hygienic working environment
Teamwork & Communication - Collaborate with departments to ensure seamless guest experiences.
- Maintain effective communication and promote teamwork, professionalism, and a positive work environment
POSITION INFO:
Minimum Requirements Grade 12 (Matric) or equivalent advantageous. - Luxury hospitality bartending experience preferred. - Strong beverage, cocktail, wine, and bar service knowledge. - Mixology training and stock control experience advantageous. - Ability to work flexible hours, including weekends and public holidays. - Professional and well-presented appearance. Key Competencies Strong leadership, supervisory, and team management abilities. - Advanced beverage knowledge and mixology skills. - Excellent guest service and communication skills. - Strong organisation, administration, and stock control abilities. - Ability to work under pressure with attention to detail and effective problem-solving skills. - Financial awareness and ability to support cost control. Working Conditions Shift-based role including evenings, weekends, and public holidays Fast-paced luxury hospitality environment Success Indicators - Deliver exceptional guest experiences through outstanding beverage service. - Ensure efficient, profitable, and well-controlled bar operations. - Maintain effective stock control and minimise wastage. - Build and develop a skilled, high-performing bar team. - Maintain a clean, organised, and compliant bar environment.
