Head: Customer Sales & Support Manager

Recruiter:

Phakisa Holdings

Job Ref:

JHB000359/KL

Date posted:

Friday, November 7, 2025

Location:

Pretoria, South Africa

Salary:

R50,000 Monthly

SUMMARY:

Great Opportunity for a Customer Sales & Support Manager with experience in a financial call centre environment. Must possess strong leadership skills and be proficient in Call Centre software and data analysis tools. Fluent in English with a customer-centric mindset.

POSITION INFO:

About the Role

To oversee the daily operations, staff, and performance to ensure efficient service and customer satisfaction.
Key responsibilities include setting goals, managing budgets, hiring and training staff, analyzing performance data, and motivating the team to meet key performance indicators like processing times and customer satisfaction scores.
The role is also responsible for optimizing workflows, handling escalated issues, and staying up to date with relevant technologies and policies.

Key Responsibilities:

Strategic Leadership
Team Management
Compliance & Risk Management
Technology & Reporting

Preferred Requirements:

3 – 5 years’ experience in a Call Centre environment
Fluent in English
Degree in Financial Management, Operations, or Call Centre Management preferred
RE1 Qualification
FET Certificate in Contact Centre Operations
Analytical thinking and decision-making skills
Customer-centric mindset
Time management and prioritization skills
High emotional intelligence and resilience

Technical Skills:

Proficiency in Call Centre software
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Data analysis and reporting tools
Knowledge of credit control systems and reconciliation platforms
Familiarity with regulations such as POPIA, NCR, FSP, and CPA

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